DIGITAL PUBLISHING COORDINATOR

We are EA

And we make games – how cool is that? In fact, we entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is hard work. That’s why we employ the most creative, passionate people in the industry.   

Main Purpose of the Role

• Marketplace set up and delivery of digital content materials to submissions team
• Support EA’s Publishing organization in the Sales and Marketing activities to promote all commercial digital products
• Work closely with internal EA global teams for set up and submission of materials/software to support each launch

The PLM Digital Publishing Coordinator will be part of a high-performing team that can provide cross functional and cross regional support to deliver coverage across time-zones. The role will be point of contact for the business and work closely with PLM Submissions & Digital Publishing colleagues in different time-zones to ensure coverage for projects is always available in both Central European and Pacific Standard time zones.

Key Duties and Responsibilities

• Assist with the delivery of on-time and accurate product metadata and assets to support the release of content in the digital channels in alignment with the overall franchise plan
• Coordinate digital product release plans, schedules and deliverables and report out to all key stakeholders
• Responsible for tracking and reporting key metrics for the key functions
• Partner with Global Localization team to ensure accurate translations of product metadata copy
• Work with internal EA global teams to deliver complete content packages to the Global PLM Submissions team
• Assist the Digital Publishing managers with First Parties on our commercial and operational requirements
• Review and request updates for the weekly PSM Pre-order Status report to global publishing teams
• Review and analyze on an ongoing basis the process documentation for the PLM Digital Publishing organization
• Maintain a general level of understanding of all internal digital publishing requirements relating to platform(s)
• Also required, as needed:
  • occasionally coordinate the Metadata submission process for platforms as support for the Submissions team
  • support delivery and submission of assets
  • provide knowledge and support to Studios to increase their understanding of the Metadata submission process and its requirements

Special Considerations

• Workload and hours for this role increase building up to the pre-Christmas period, typically September to mid-November each year. Annual leave should not be planned during this period
• In order to provide support during Pacific Standard Time, a night shift is established within the team. This role will be expected to be a part of a rotation plan in the team to ensure that the night shift is covered for portions of the year.

Skills and Knowledge Required

• Bachelor’s degree or equivalent experience
• 1-3 years of experience in project management, channel management or account management
• Applicable experience will include elements of team/project/program management
• Experience working with Microsoft Office - Outlook, Word, Excel, PowerPoint, and Visio. Experience working with JIRA databases and Windows SharePoint is a plus
• Ability to work calmly under pressure maintaining attention to detail
• Demonstrated ability of building mutually beneficial relationships with internal and external partners
• Ability to multi-task and manage several products at once
• Ability to build trust through consistent and reliable ongoing delivery
• Passion for the gaming industry
• Communicate in a clear and concise manner both written and verbally. Excellent written and spoken English is required for the role

Nice to have

• Knowledge of the technical requirements of Sony/Microsoft
• Familiarity with EA internal structure and content/metadata submission processes
• Understanding of First Party product types and marketplace policies (bundling, pre-orders, patches, etc.)
• Experience in software submissions, First Party digital metadata requirements and/or Certification/QA

Behaviours/ Competencies

• Proven ability to work and mediate effectively with teams across geographies and have excellent relationships with internal and external stakeholders
• Proven ability to work efficiently under pressure
• Ability to proactively identify potential project risks and create fallback plans with stakeholder teams
• Excellent verbal and written English communication, interpersonal, conflict resolution, and customer service skills
• Enthusiastic self-starter able to identify and solve problems
• Quick learner able to work effectively in a changing environment and positively embrace change
• Experience with high levels of multi-tasking and prioritizing in a consistently fast-paced deadline-driven environment
• Excellent personal organization and work ethic
• Willingness to travel internationally
• Proven ability to work effectively in a team and assist internal and external stakeholders
• Experience handing off tasks to other team members and picking up already started tasks to drive them to completion as a team
• Proven ability to coordinate projects to schedule
• Quick learner, able to work effectively in a changing environment and positively embrace change
• Demonstrate professionalism through actions and behavior.