Customer Operations Associate, Services

Employer: PTC
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 23.10.2018
    Short company description

    PTC (NASDAQ: PTC) has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way companies create, operate, and service products. With PTC technology, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation. We are headquartered in Needham, MA.

    Requirements

    o 1-2 years of working experience.
    o Ability to collaborate in a cross functional and global team environment.
    o Strong written, verbal communication, and interpersonal skills in English and any other additional language is a plus.
    o Proficient in Microsoft Office tools.
    o Strong attention to details.

    Responsibilities

    Your Team:

    o You will be supporting the global Customer Operations Services within Global Business Operations. You will work with cross-functional professionals and stakeholders across our organization.

    Your Impact:

    o You will provide administrative support to the Customer Operations Services team and supporting important initiatives related to order management training administration on booking and revenue. You will support our key initiatives within our departments. You will be part of a team making these initiatives successful. You deliver consistent results and engagement to help our customers and stakeholders become and feel successful.

    Your Day-To-Day:

    o You will provide support and process transactions related to order, revenue, invoice. Your role will include assisting the management on daily operational activities within the Customer Operations Services department. Partner with our stakeholders by answering questions, providing needed guidance and participate on problems resolutions in order to build a long term relationship. Participate in the development of improvement initiatives, policies and procedures to achieve specific department goals.


    Other info

    PTC is a great place to work. Our culture is one of excellence, innovation, empowerment, and caring about our customers, communities, and employees. We have built an action oriented culture of integrity and trust, creating a sense of team spirit at both the departmental and company-wide level. At PTC, we have great employees and know that they are critical to the company’s success.