Senior Credit Controller with English; location: Cluj-Napoca
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OFFICE DEPOT Cluj-Napoca is a SHARED SERVICE CENTER supporting the European business of the leading multinational selling office supplies in Europe.
In Cluj we are responsible for financial, data management, sales and project management operations throughout 11 European countries, in 6 foreign languages for activities such as Credit and Collection, Cash Application, Accounts Payable, Project Management, Master Data Management, Data Management Services and e-Business.
In OFFICE DEPOT SSC you can grow!
We have extensive training and teambuilding programs, we build, develop and promote talent, we organize and actively get involved in social events and activities, we encourage innovation, we put good ideas into practice, feel good at work and… don’t forget to have FUN!
JOIN OUR TEAM!
Very good language skills both written and spoken English
Good practical knowledge of MS Office tools
Capacity to work under pressure
Ability to handle confidential information
Good analytical and reporting skills
Customer oriented mindset and good interpersonal skills
Professional approach to work
Responsible for the Credit & Collection activities for Major accounts (Tier 4)
Maintains regular contact with the customers via the communication means available (telephone, e-mail, fax, mail) to fulfill all work related tasks for Major accounts (Tier 4)
Works with a minimum of supervision on collection of overdue accounts
Makes adjustments, handles queries and resolves problems within company guidelines and policy
Evaluates the accounts in order to establish the value of the credit limit
Able to deal with most routine risk assessment decisions (identity validation, credit limit review) for the assigned customers – Major accounts (Tier 4)
Analyses and manages the situation of the assigned accounts (new and existing) within the established deadlines and contacts the customers for information/documents needed for collecting payments or releasing orders
Updates the customer accounts with correct information and obtains the customer’s confirmation whenever necessary
Updates the customer accounts after every customer interaction
Solves customer account related problems received via the communication means available (telephone, e-mail, fax, mail) or directs them to the relevant departments
Takes details and/or processes the assigned credit cards transactions
Identifies and/or solves credit card payment issues
Takes details and actions for processing the refunds by credit cards or cheques
Identifies and prevents fraud attempts