Team Leader – Collection

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Employer: Mellon Romania
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 12.12.2018
    Short company description

    Mellon Romania, a subsidiary of Mellon Technologies and member of Mellon Group of Companies, was founded in 2001 in Bucharest. Our offering consists of specialized technological solutions and value added services, to serve the increasing needs of financial institutions and organizations with strong consumer transactions business, such as Retail Banks, Public Utilities, Telecommunications Providers and large Private Companies.

    Requirements

    - At least 2 years working experience in a call center, with one year in people management position;
    - Fluency in written and spoken English;
    - Very good computer skills (MS Office);
    - Good abilities to coordinate a team;
    - Very good communication and analytical skills;
    - Able to work with tight deadlines;
    - Positive attitude, team spirit;

    Responsibilities

    - Manage a team of around 10 people, being responsible for the team and individual performance of team members;
    - Co-ordinate 1 to 3 simultaneous collection projects;
    - Monitor the results according to the targets, propose and implement improvement actions;
    - Participate at designing of the collection scripts;
    - Participate to the selection of new call center agents, to their training and periodical evaluation;

    Other info

    The company’s culture cultivates a strong integrity and work ethics; we reward initiative and each employee contribution. Joining us you will find:
    • Multinational working environment
    • Competitive compensation
    • A people-oriented organization which fosters professional growth
    • Training and development opportunities