Order Support Specialist with Italian & English

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Angajator: TELUS International
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 07.11.2018
    Remote work: On-site
    Scurta descriere a companiei

    TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

    TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

    Cerinte

    Join a company that appreciates your energy, drive and enthusiasm just as much as your skills.

    The Order Support Specialist position will provide superior customer support to customers of one of the largest sellers of barbeque grills. We are seeking bright, articulate, detail-oriented applicants who have a desire to help resolve customer issues and understand the importance of providing an exceptional experience to customers.

    On this role, you will communicate with customers primarily via phone and utilize a variety of software tools to answer customer inquiries, process sales transactions, troubleshoot basic equipment issues, and communicate effective solutions in a fun, and fast paced environment.

    Required Experience, Skills & Competencies:

    ▪ Advanced level of Italian (C1) and Medium level of English (B2)
    ▪ Availability for a full-time schedule (8 h 30 minutes shifts), Monday - Sunday, 10:00 - 19:00 (extra payment for week-ends)
    ▪ Previous interactive customer service experience
    ▪ Solutions driven with strong critical thinking skills
    ▪ Strong customer service orientation with an upbeat, people-minded personality and a willingness to go above and beyond for every customer
    ▪ Innate desire to learn more about the product/service in order to better assist customers

    Responsabilitati

    Specific responsibilities may include:

    ▪ Reply to inbound customer inquiries in a call center environment (calls, e-mails)
    ▪ Process orders, provide product information, and troubleshoot basic equipment issues
    ▪ Confidently make product and service recommendations tailored to customers’ needs/wants
    ▪ Build professional relationships and rapport with customers in order to deliver exceptional customer experiences
    ▪ Consistently perform well within a fast paced and constantly changing environment
    ▪ Contribute to a diverse team
    ▪ Have ability and willingness to tend to any other tasks as assigned

    Alte informatii

    We offer:

    Stable job – we offer permanent labor contracts
    Above average fixed salary, performance bonuses
    Tenure salary increases
    Monthly meal tickets
    Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers
    Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
    Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
    Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional package
    Meal tickets shall be granted monthly

    Other fun stuff:

    Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)
    Free massages on site, fruits every week to boost your energy, free books rent and delivery to support your career growth
    Special discounts for our team members in AFI mall where our office is located

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