Automation Support Developer

In Romania, EY has been a leader on the professional services market since its set up in 1992 and has been recognised as a global Top Employer for three years in a row. Our over 1000 team members in Romania and Moldova provide seamless assurance, tax&legal, strategy&transactions and consulting services to clients ranging from multinationals to local companies. Our offices are based in Bucharest, Cluj-Napoca, Timisoara, Iasi and Chisinau.

Joining EY places you on the cutting edge of business trends. From the very start of your career, you’ll see first-hand how they shape our world.
At EY we have a privileged perspective on business. We not only operate in over 150 countries, we also have insights into many of the world’s largest organizations and governments. This allows us to make predictions on trends which shape our future and change tomorrow in the process.

As the business world changes, can you keep the pace?

Software development background and OOP knowledge, basics of .NET (C#) and the .NET Framework;
Ability to deal direct with clients in a friendly and highly confident manner, demonstrating excellent customer communication skills;
Strong problem solving abilities and excellent communication, customer handling and inter-personal skills;
Strong planning, organizing and prioritizing abilities;
Good at troubleshooting, based on others’ work or documentation;
Experience developing and testing software;
Excellent English communication skills;
Technical University degree;
Nice to have:
Certified in UiPath (or any other relevant Automation technology);
Understanding of the business area under assessment and good communication skills in appropriate business language.

Participate in hand-over activities of new processes and clients being included in the Automation Support scope;
Work closely with the client team (first level of support), the Automation provider (third level of support) and the Automation development team (if the case) in addressing and solving all reported issue;
Provide second level of support for client automated processes deployed into production and not covered by the hyper-care period;
Estimate and report the actual time spent on support activities;
Identify best solutions/fixes/workarounds (via knowledge base research, direct contact with the Automation vendor or Automation development team, etc.);
Assist the client team in testing faulty Automation scripts and their deployment into production;
Resolve open tickets while ensuring that the requirements are included in the agreed support scope (i.e. enhancements/new functionalities are not covered by the support contract);
Ensure that incidents are handled in a timely manner to meet defined SLAs (i.e. service level targets);
Document best practices and solutions/workarounds for future use or sharing with all interested parties;
Keep records of customer queries and reported issues.