Community Manager / Technical Support

Employer: BoostIT HUB
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.08.2018
    Short company description

    BoostIT HUB is a Romanian-based IT&C company with a vast experience in working with worldwide clients and projects in diverse industries. We focus on delivering projects fast, secure and on demand. Our organization is part of an international group of companies with a similar business mindset / etiquette: team, excellence, trustworthiness, accountability, motivation and continuous learning. This gives us a competitive advantage in terms of expertise, skills, experience and market standards, by broadening our problem-solving spectrum for our clients.

    Requirements

    As a Community Manager your main role is to help coordinate our community over various platforms. You will be responsible for answering all technical and non-technical questions according to the scripts and provide excellent support and service. You’ll work in close relationship with our clients, our QA department, project managers and other community managers / technical supports.

    Our objective is to have the channels covered 24/7, so you have to be open to working in rotating shifts and collaborate with the other community managers to have every shift assigned.
    All the night shifts will be covered from home – remote work!

    Requirements

    Minimum two year of experience in the IT industry as a Technical Support, Telegram Community Manager or Customer Service;
    Advance English (written and spoken);
    Attention to detail, problem-solving skills and ability to adapt to change;
    Great communication skills;
    Autonomous and resourceful;
    Continuous hunger for knowledge.
    Nice to have and other notes
    Base knowledge of Blockchain;
    ICO Telegram chat group experience
    Knowledge of networking and security.

    Responsibilities

    Responsibilities

    Understand the project and become well versed with the white paper and FAQ questionnaire;
    Maintaining and growing the community on social networks;
    Answer all members in a timely and helpful manner;
    Refer community members to other team members if necessary (if there are technical questions you are not qualified enough to answer);
    Follow up on the comments and shares;
    Forward marketing and partnership requests through social media channels;
    Moderate social media channels;
    Maintain the FAQ file updated and filled with reliable information, etc;
    Build trust and transparency around the project;
    Build connections and communicate with people on various channels;
    Responsible team player with a positive mental attitude;
    Sharing knowledge and guidelines across developers and QA members;
    Collaborate with other departments.

    Other info

    Benefits

    Work on cool projects;
    Work with a friendly team in a relaxed environment;
    Competitive sign-up salary package;
    Participate at team events (team-buildings, hang-outs, Christmas Party, etc), training and conferences;
    Flexible working hours;
    Open offices in: Bucharest, Cluj, Constanta, Brasov, Pitesti – you can work from any BoostIT Office;
    Other benefits: private health card; meal tickets; 7card.