Application Technical Support with Italian
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IFUTURE Romania is a recruitment company part of a multinational organisation Thakral Group from Singapore. We want to be the Solution Partner, positioning as the intermediate between the potential of the labor market and the specialized staff need from our portofolio clients.
The values which drives our activity are: Passion, Responsibility, Flexibility, Creativity.
Our goal is to provide high quality recruitment and consultancy services to interested candidates of the romanian labor market, by making them take the right step forward and match goals with individual plans.
• Fluent in English and the language in process;
• Be proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
• Be reactive to requirements, detail-oriented and a pro-active person;
• Have active listening skills, a positive ‘can-do’ approach, customer service orientation;
• Have problem solving and analysis skills;
• Assist end users in day by day operations with specific applications;
• Receive and assess claims according to defined procedures;
• Receive and log all e-mails/web/phone calls and ensure proper documentation;
• Research required information using available resources, user guides and match complaints with known errors and issues;
• Offer support in using application functionalities, identification of possible workaround;
• Attend to information requests from customers and track the status of consignments on the system;
• Handle operational queries with a sense of urgency and deliver an accurate final job;
• Take steps to improve performance based on coaching;