Senior Content Creation Specialist with English

Employer: WNS Global Services
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 16.08.2018
    Short company description


    WNS Global Services is a recognized leader in business process outsourcing (BPO).

    We deliver value to our customers by bringing operational excellence, deep industry and functional knowledge to critical business processes. Our customers comes from various industries, such us: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.

    We will welcome you in a global team and in a friendly work environment where you can professionally evolve. Looking forward meeting you!

    Requirements

    • Strong English skills
    • Know your way around excel and know how to pull reports to monitor the KPIs
    • A minimum of 2 years’ experience in a relevant professional field
    • Ability to tackle challenges, troubleshoot and follow things through from start to finish
    • Strong analytical skills, an acute sense of numbers
    • Keen eye for detail, enjoy putting yourself in the customer's shoes and can find creative solutions
    • University studies in business administration, economics, psychology, social sciences or engineering will be an asset

    Responsibilities

    • You will improve the quality of our client’s online product catalog within the furniture retail market and make sure that products can drive customer satisfaction in different European markets
    • You will evaluate existing processes on their efficiency/effectiveness. Once you have identified areas for optimization, you can work on them along with the client – the improvements will be highly technology driven
    • Your job will primarily be data insertion, data modification, and quality verification for high complex furniture products
    • You will be in close collaboration with client stakeholders (taking part of the feedback calls, presenting ideas/status of improvements)

    Other info

    You will enjoy:

    • A great office, a friendly atmosphere and a multinational environment.
    • Wide range of development and training options (including soft skills and language courses)
    • Meal-tickets, pastries and fruits to keep you energized
    • Medical coverage for you and a dear one
    • Bookster and Benefits Online for you to enjoy your hobbies

    WNS Global Services is a recognized leader in business process outsourcing (BPO).

    We deliver value to our customers by bringing operational excellence, deep industry and functional knowledge to critical business processes. Our customers come from various industries, such as: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.

    One of our major clients:

    Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want and choose from more than ten million products. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes – from product discovery to final delivery.

    We will welcome you in a global team and in a friendly work environment where you can professionally evolve. Looking forward to meet you!