L2 Support Analyst with French
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Employer: | QUALITANCE |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 26.07.2018 |
Remote work: | On-site |
We develop revolutionary digital solutions that leverage next generation technologies - AI, blockchain, machine learning, IoT, AR, VR, bringing to life amazing user experiences. It’s people who make software, not robots – and many companies tend to forget that. We are social creatures, and we want to work together on things that are meaningful to us, in ways that make us become better and better each day.
- Fluent in English and French
- Positive attitude and a cooperative person
- Very good communication skills both written and oral
- Work experience in support functions
- Very good attention to details
- Opening, monitoring and closing of tickets for each request received
- Provides feedback to the client on the opening and closure of the request and if the necessary processing time
- Participates in production monitoring committees
- Maintains up-to-date documentation, mailing lists and application contacts
- Transfers cases to L3 if unable to solve incoming issues
- Offers support to the team leaders/ team coordinators in implementing the action plans for improving service
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