Customer Order Administrator with Spanish & Portuguese

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Employer: VERTIV
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • Administrative Assistance
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Cluj Napoca
  • Updated at: 16.08.2018
    Short company description

    VERTIV, formerly known as Emerson Network Power is the world’s leading provider of critical infrastructure technologies and life cycle services for information and communications technology systems. With an expansive portfolio of intelligent, rapidly deployable hardware and software solutions for power, thermal and infrastructure management, Vertiv enables efficient, highly-available networks.


    Hardware, software and services that are intelligent, resilient and rapidly deployable for:

    • Data Centers

    • Communications Networks

    • Healthcare Facilities

    • Industrial Facilities


    In Cluj Napoca, we are present since 2006. We work as a SHARED SERVICE center, acting as a proactive business partner which brings strategic value to the organization and provides best in class services at a competitive cost by:

    • Developing a deep understanding and cohesion with its business units

    • Creating enough mass to provide consistency of service and allowing the ability to leverage people & expertise

    • Creating centers of excellence with specific skill sets

    • Focusing on continuous improvement and a performance management-oriented mindset

    • Providing a career vision for its employees


    - Good knowledge of Excel, Word & Outlookas well as knowledge of ORACLE is a plus;
    - 1-2 years of relevant experience in customer service, order processing, logistics, supply chain beneficial;
    - Fluent in English & Spanish;
    - Portuguese at an intermediate level.


    - Validate the Order forms;
    - Process sales order entry in company's system - Oracle;
    - Deliver date negotiations, updates and you'll keep track of the changes;
    - Be in charge of invoicing and claims;
    - Be the customer interface, on all aspects of the assigned projects, with support from various internal departments.