Collection Specialist with Spanish
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VERTIV, formerly known as Emerson Network Power is the world’s leading provider of critical infrastructure technologies and life cycle services for information and communications technology systems. With an expansive portfolio of intelligent, rapidly deployable hardware and software solutions for power, thermal and infrastructure management, Vertiv enables efficient, highly-available networks.
WHAT WE DELIVER
Hardware, software and services that are intelligent, resilient and rapidly deployable for:
• Data Centers
• Communications Networks
• Healthcare Facilities
• Industrial Facilities
OUR FOOTPRINT IN CLUJ-NAPOCA
In Cluj Napoca, we are present since 2006. We work as a SHARED SERVICE center, acting as a proactive business partner which brings strategic value to the organization and provides best in class services at a competitive cost by:
• Developing a deep understanding and cohesion with its business units
• Creating enough mass to provide consistency of service and allowing the ability to leverage people & expertise
• Creating centers of excellence with specific skill sets
• Focusing on continuous improvement and a performance management-oriented mindset
• Providing a career vision for its employees
The Ideal Candidate for us has:
Experience customer service/ collections is preferred;
Excellent communication skills (both oral and written);
Experience in working in a matrix organization, with remote teams;
Commitment to excellent customer experienceMicrosoft Office knowledge;
Spanish - advanced level, English – at least medium level.
Proactive collection of all receivables in line with credit terms;
Responsible for monitoring and maintaining assigned accounts- Customer calls and/or correspondence within a highly performant credit department;
Internal and External customer interface; business to business customers;
Dispute Management: drive resolution of disputes liaising closely with all due departments within the business;
Sales and senior management request of support when necessary to accelerate the collection process;
Must communicate and follow up effectively with other departments regarding customer accounts on a timely basis;
Monitor customer's payment performance and proactively seek to reduce payment issues;
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department goals Compliance with credit processes, procedures & internal controls.