Collection Specialist with Spanish

Angajator: VERTIV
Domeniu:
  • Contabilitate Finante
  • Customer support - Client service
  • IT Hardware
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Cluj Napoca
  • Actualizat la: 15.08.2018
    Scurta descriere a companiei

    VERTIV, formerly known as Emerson Network Power is the world’s leading provider of critical infrastructure technologies and life cycle services for information and communications technology systems. With an expansive portfolio of intelligent, rapidly deployable hardware and software solutions for power, thermal and infrastructure management, Vertiv enables efficient, highly-available networks.

    WHAT WE DELIVER

    Hardware, software and services that are intelligent, resilient and rapidly deployable for:

    • Data Centers

    • Communications Networks

    • Healthcare Facilities

    • Industrial Facilities

    OUR FOOTPRINT IN CLUJ-NAPOCA

    In Cluj Napoca, we are present since 2006. We work as a SHARED SERVICE center, acting as a proactive business partner which brings strategic value to the organization and provides best in class services at a competitive cost by:

    • Developing a deep understanding and cohesion with its business units

    • Creating enough mass to provide consistency of service and allowing the ability to leverage people & expertise

    • Creating centers of excellence with specific skill sets

    • Focusing on continuous improvement and a performance management-oriented mindset

    • Providing a career vision for its employees


    Cerinte

    The Ideal Candidate for us has:
    Experience customer service/ collections is preferred;
    Excellent communication skills (both oral and written);
    Experience in working in a matrix organization, with remote teams;
    Commitment to excellent customer experienceMicrosoft Office knowledge;
    Spanish - advanced level, English – at least medium level.

    Responsabilitati

    Proactive collection of all receivables in line with credit terms;
    Responsible for monitoring and maintaining assigned accounts- Customer calls and/or correspondence within a highly performant credit department;
    Internal and External customer interface; business to business customers;
    Dispute Management: drive resolution of disputes liaising closely with all due departments within the business;
    Sales and senior management request of support when necessary to accelerate the collection process;
    Must communicate and follow up effectively with other departments regarding customer accounts on a timely basis;
    Monitor customer's payment performance and proactively seek to reduce payment issues;
    Perform other assigned tasks and duties necessary to support the Accounts Receivable Department goals Compliance with credit processes, procedures & internal controls.