Everyday at Wipro Ltd. is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.Cerinte
The applicant should necessarily have completed Graduation (any field)
Excellent spoken and written Communication Skills. Should have a good understanding of functional Grammar and neutral accent.
Should be acquainted with the communication nuances of the local audience – possible kinds of errors that one would expect in the location. German / French culture or previous work experience with German / French customers is a plus.
Needs to have strong training ability
Good rapport building skills, extremely methodical and organized
Feedback and Coaching skills
Good analytical ability
Good reading / learning, researching – Skills
Demonstrated Customer Service Skills
Applicant should be proficient with MS-Office (Word, Excel, power point)
Any experience in regards to Training / Coaching would be preferable
Coaching certification is a plus
Communication Training on the Production floor
Providing Feedback & Coaching agents on Communication skills (mainly spoken English)
Audits transactions for agents on the floor on a prescribed sheet defined by the process
Give documented feedback as per the gaps identified in the audit.
Conduct training sessions as per requirement under specified timelines.
Complete his/her certification process.
Performance Assessment of Trainees during tests
Database management, daily reports, and analysis
Conduct training need analysis and accordingly develop training content as per requirement.
Provide refresher and remedial training for existing employees based on their communication
Ensure all requirements are compiled from time to time
Maintain trainee/training data and information
Generate and publish training reports from time to time
Support any administrative tasks in regards to execution of training plans
Take ownership for improvement in analysts’ performance
Analyze training needs for employees working for the account
Responsible to work with ops to bridge gaps during training
Great new career opportunity with a leading international outsourcing company
Opportunity to interact with a variety of people from around the world
A relaxation are equipped with Ping Pong, Pool and Xbox
Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
Personal and professional development through a variety of training programs (hard/soft skills