IT Help Desk Specialist

Huawei is a global leader of ICT solutions, whose vision is to enrich life through communication.
Continuously innovating based on customer needs, we are committed to enhancing customer experiences and creating maximum value for telecom carriers, enterprises, and consumers.
Among our customers are 45 of the world's top 50 telecom operators and one third of the world’s population uses Huawei technologies. Huawei is active in more than 170 countries and has over 150,000 employees of which more than 70,000 are engaged in research and development (R&D).

We are diverse, and we embrace it. With us you have the opportunity to work in a dynamic, multinational environment with more than 150 nationalities worldwide. We seek and reward talent.

Join us for Building a Better Connected World!

Competencies required:

Bachelor or above degree Specialization:
Major in computer or information related technologies Work experience: minimum 1 year in related fields Knowledge and skills:
1) Proficient in TCP/IP technologies.
2) Familiar with Windows 7 & Windows 10. Microsoft Office application.
3) Skillful in IT infrastructure items, such as server room facilities, structure cabling system and door access control/CCTV.
4) Skillful in laptop/desktop, OS, office software troubleshooting and maintenance.
5) Optimistic, pro-active, team player, patience

Departmental Responsibilities:
Main responsibilities - Helpdesk support for users, including desktop support, printer/fax machine support, IT training etc.
Implement IT standard/policy in responsible offices.

Responsibilities
1
Help desk support and user training

Responsible for user desktop/laptop, scanner, printer support, helps resolving problematic events. Responsible for desktop/laptop provision, prepare corporate standard OS/Software/Application and security settings before distribute to end users. Responsible for user training on IT platforms/OA/Application/Services.

IT infrastructure construction and maintenance
Responsible for IT infrastructure construction and maintenance, including IT server room, structure cabling system, video conference