Technical Support with German&English
Acest job nu mai este activ!Vezi toate job-urile Hunt Recruitment active.Vezi toate job-urile Technical Support with German&English active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | Hunt Recruitment |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 18.07.2019 |
Remote work: | On-site |
Hunt Group – a mix of recruitment (executive search and head hunting) and outsourcing activities in industries such as IT, oil&gas, banking, finance and automotive.
- Fluent German and English, in speaking and writing
- Availability to work in shifts
- Open to learn new things
- Attention to details
- Good PC know how (Windows, MS Office)
- Receiving E-Mails and inbound phone calls and forwarding them to the relevant Siemens colleagues, after documenting the basics
- Sorting the inquiries according to content: product line and destination (sales, technical, outage)
- Documenting details in easy to handle ticketing systems, according to procedures
- All procedures, lists of products and guidelines are always at hand to be used
- The focus is set on understanding the processes, instead of learning them by heart
- Working in well-designed shifts of 8h
- Technical knowledge not mandatory. We don’t offer technical support ourselves
We offer
- Friendly and quiet work environment: own office room for the project’s team of 8 members (2 team members per shift).
- Very high team consistency: same team as in 2014.
- No inbound telephone waiting loop: direct answer or voicemail (if no availability)
- Only 8h at the office. Shifts (06:00-14:00, 14:00-22:00 and 22:00-06:00) include 30 min lunch break
- Comprehensive training (2 to 6 months, depending on previous experience) plus further on-the-job support
- Constant contact with native German and English speakers
- Professional, international, work environment:
- The highly-trained Dispatch Center colleagues
- The project colleagues of the Center of competence in Nurnberg, Germany
- Business clients: Solution oriented
- Product responsible Siemens colleagues
- Extra compensation according to the law
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