Call Center Agent with German

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Angajator: Hunt Recruitment
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 11.10.2018
    Scurta descriere a companiei


    - Fluent and German speaking and writing (minimum level B2)
    - Good phone communications skills with different cultures
    - Friendliness
    - Good PC know how (Windows 7, Office 7)
    - Willingness to work in shifts, also on weekends and public holidays


    - Round the clock 24/7 availability – due to working in 3 shifts: 06:00-14:00, 14:00-22:00 and 22:00-06:00
    - Reception of inbound phone calls and e-mail and documenting them (customer contact information and request
    content) in the ticketing systems (Footprints and salesforce)
    - Handling the tickets according to their content and the appropriate procedures
    - First level support
    - Inquiries are routed to regional workgroups
    - Emergencies / Outages are forwarded to defined colleagues within Company
    - The ability to work with customers (Project Managers, Engineers, Field Technicians) and Company colleagues from all around the world, by means of the German and English language