Customer Support with German&English

Angajator: Hunt Recruitment
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 21.03.2019
    Scurta descriere a companiei

    Hunt Recruitment este o companie de executive search si head hunting, cu o echipa tanara, pasionata de recrutare. Veti regasi in Hunt partenerul ideal pentru a descoperi ce inseamna un proces de recrutare placut, rapid si prietenos.

    Cerinte

    - Fluent German and English, in speaking and writing
    - Availability to work in shifts
    - Open to learn new things
    - Attention to details
    - Good PC know how (Windows, MS Office)

    Responsabilitati

    - Receiving E-Mails and inbound phone calls and forwarding them to the relevant Siemens colleagues, after documenting the basics
    - Sorting the inquiries according to content: product line and destination (sales, technical, outage)
    - Documenting details in easy to handle ticketing systems, according to procedures
    - All procedures, lists of products and guidelines are always at hand to be used
    - The focus is set on understanding the processes, instead of learning them by heart
    - Working in well-designed shifts of 8h
    - Technical knowledge not mandatory. We don’t offer technical support ourselves

    Alte informatii

    We offer
    - Friendly and quiet work environment: own office room for the project’s team of 8 members (2 team members per shift).
    - Very high team consistency: same team as in 2014.
    - No inbound telephone waiting loop: direct answer or voicemail (if no availability)
    - Only 8h at the office. Shifts (06:00-14:00, 14:00-22:00 and 22:00-06:00) include 30 min lunch break
    - Comprehensive training (2 to 6 months, depending on previous experience) plus further on-the-job support
    - Constant contact with native German and English speakers
    - Professional, international, work environment:
    - The highly-trained Dispatch Center colleagues
    - The project colleagues of the Center of competence in Nurnberg, Germany
    - Business clients: Solution oriented
    - Product responsible Siemens colleagues
    - Extra compensation according to the law