Global Service Desk Analyst

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Angajator: Oracle
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 22.09.2019
    Scurta descriere a companiei

    Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
    Our mission is to transform our world for the better through innovative technologies.


    • Minimum of 1 year work experience in technical customer support area, preferably in a corporate environment
    • Excellent written and spoken English, other languages advantageous
    • Ability to do shift and weekend work
    • Proven ability to solve complex issues
    • Demonstrated ability to effectively manage routine and complex engagements simultaneously, producing consistently high quality results.
    • Ability to make clear decisions and deal with stressful situations


    You will provide Level 1 IT support to the Oracle employees, involving resolution of complex incidents, quality assurance and customer escalations.

    • Assessment and resolution of interruptions or reductions of IT services
    • Analysis, validation and documentation as part of incident management lifecycle
    • Follow standard practices and procedures to identify potential system issues and escalate them if required
    • Provide feedback on support delivered and current processes and procedures
    • Attendance at various meetings as needed
    • Communication within different levels of a business
    • Other duties as assigned