Support Engineer for Insurance and Financial Services Applications

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

QUALIFICATIONS & SKILLS:

• Bachelor’s degree preferably in Computer Science or Information Systems, or equivalent experience;
• Experience with deploying, configuring, and troubleshooting web applications on WebSphere and WebLogic ;
• Experience with Database backup and restoration activities (Oracle, DB2, SQL, PL/SQL);
• Understanding of application-to-application communication interfaces utilizing web services architecture using XML, SOAP, and WSDL;
• Knowledge of queuing message systems (JMS and WebSphere MQ)
• Working knowledge of UNIX, (AIX, SUN, LINUX), and Windows operating systems;
• Familiar with batch processing logic and concepts;
• Ability to troubleshoot and resolve complex application and technical problems;
• Knowledge of Programming / scripting (Java, C++) a plus;
• Ability to multi-task and work on many client issues at once;
• Ability to grasp new and/or unfamiliar technologies quickly;
• Understanding of Virtualization Technologies ;
• Understanding of Cloud services;
• Excellent verbal and written communication skills in English;

• Strong collaborative attitude to work with global teams.

Worldwide Customer Support provides technical assistance to our customers and employees as well as our international subsidiaries.

We are dedicated to customer satisfaction and improving the quality and integration of our products and services. Our goal is to provide the best technical support available anywhere.

We are looking for highly analytical and articulate individuals to provide high quality technical support for the Oracle Insurance Product set as well as the Oracle Revenue Management Billing Application. This position is for an analyst in the Insurance/Financial Services Applications Support Team.

RESPONSIBILITIES INCLUDE:

• Providing real time responses to customer inquiries.
• Interact with our customers via the telephone, web and other electronic channels.
• Become a skilled engineer by working with a wide range of Oracle products.
• Research, re-create and test issues.
• Create knowledge notes for resolved issues.
• Act as a team member that contributes to solutions and customer satisfaction.
• Adapt to a fast paced and changing technical environment.
• Support both on premise and cloud customers
• Manage your time to address effectively all of your customer’s needs.