Customer suport agent with English

Angajator: ManpowerGroup Romania
Domeniu:
  • Altele
  • Asigurari - Intermedieri financiare
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Cluj Napoca
  • Actualizat la: 20.08.2018
    Scurta descriere a companiei

    De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

    Cerinte

    Ideal Candidates will demonstrate the following:

    Strong communication and time management skills
    Attention to details and great mastery of the Microsoft Word/Excel.
    Due to the nature of the role Verbal and written English proficiency is required
    Keen interest in Sports, especially football is preferable although not mandatory

    Responsabilitati

    As a part of your day to day you will

    Handle complaints and escalations.
    Complete KYC procedures on the Company's clients' customers.
    Process deposits and withdraws in and from customer accounts.
    Troubleshoot problems with deposits and withdrawals.
    Liaise with third party suppliers to insure smooth payments and operations and resolve customer queries.
    Handle responses to marketing campaigns and crediting bonuses to customer accounts.
    Compile daily and weekly figures for supervisors, managers and senior management.
    Liaise with Clients' agents and distribution partners.
    Liaise with Clients' suppliers and platform owners.