Routing NOC in VOIP

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Employer: SC SASTE SRL
  • Customer Support - Client Service
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 02.10.2018
    Short company description


    Experience in usage of Internet-based applications

    Confident MS-Office-User, especially MS Excel - MANDATORY

    Language skills: very good English (verbal and written) - MANDATORY

    Team player with excellent communication skills and goal driven work ethic

    Organization and prioritization abilities

    Flexibility to accommodate peak time at the end of each month

    You like to work in a structured, independent way as well as part of a team

    You are self-motivated and a goal-oriented salary motivates you to top efficiency

    Additional languages are a big plus (especially German)


    Testing of connection and audio quality of telephone-connections
    Processing of trouble tickets in our ticket-system and our own highly accessible administration-platform 42one
    Assessment of the quality statistics by appropriate parameters (ACD, ASR, SC, PDD, Call Attempts)
    Identification of problematic destinations
    Autonomous development and implementation of optimizing courses of action
    Testing and surveillance of the implemented optimizing measures
    Cooperation with involved and affected departments
    Documentation of procedures and measures

    Build routing scenarios for the customers in order to establish the correct flow on a call;

    Change or interconnect from Soft switch interface routing groups, equipment’s, accounts, customers, vendors

    Enable or disable routes for a specific call/destination;

    Make SIP Debug, searching the issue and solve it as soon as possible;