Routing NOC in VOIP

Experience in usage of Internet-based applications

Confident MS-Office-User, especially MS Excel - MANDATORY

Language skills: very good English (verbal and written) - MANDATORY

Team player with excellent communication skills and goal driven work ethic

Organization and prioritization abilities

Flexibility to accommodate peak time at the end of each month

You like to work in a structured, independent way as well as part of a team

You are self-motivated and a goal-oriented salary motivates you to top efficiency

Additional languages are a big plus (especially German)

Testing of connection and audio quality of telephone-connections
Processing of trouble tickets in our ticket-system and our own highly accessible administration-platform 42one
Assessment of the quality statistics by appropriate parameters (ACD, ASR, SC, PDD, Call Attempts)
Identification of problematic destinations
Autonomous development and implementation of optimizing courses of action
Testing and surveillance of the implemented optimizing measures
Cooperation with involved and affected departments
Documentation of procedures and measures

Build routing scenarios for the customers in order to establish the correct flow on a call;

Change or interconnect from Soft switch interface routing groups, equipment’s, accounts, customers, vendors

Enable or disable routes for a specific call/destination;

Make SIP Debug, searching the issue and solve it as soon as possible;