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Global Service Owner – Applications
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Employer: | Bosch Timisoara |
Domain: |
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Job type: | full-time |
Job level: | peste 5 years of experience |
Location: |
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Updated at: | 10.07.2018 |
Remote work: | On-site |
At Bosch Service Solutions we are looking for dedicated and dynamic people who are ready to face daily challenging tasks in an international and innovative environment – people who can identify opportunities and make the most of them. No matter if you start as an intern, a graduate or a professional with years of experience – at Bosch Service Solutions you’ll find the right job with passionate and dedicated colleagues.
Make it hapen. Apply now.
What distinguishes you:
- Broad knowledge of applications in the contact center environment;
- Consulting capabilities to transform IT requirements into actionable measures;
- Service specific technical knowledge, communication, coordination and organizational skills;
- Deep understanding of risk evaluation and impact in IT environments for change activities;
- Profound experiences in leading people (virtual/local);
- Exceptional analytical capabilities, communication skills and intercultural competence;
- Bachelor’s degree in related field, or equivalent work experience;
- Several years of experience in IT service management, software engineering and/or solutions development or other related area;
- Several years of professional experiences in project management and leadership.
Your contribution to something big:
- Taken over global responsibility of Bosch Service Solutions established Applications (Ticketing-, E-Mail response management-, Social Media-, optical character recognition services and further more);
- Give direction and motivate support teams (VGT) to deliver on overall goals and strategies and perform continuous improvement and changes within the scope of these applications;
- Monitor application service costs and plan budget and measure availability and performance;
- Develop and optimize of standards and procedures; define the technology and service road map;
- Represent the service from a technical perspective to connected Service Owner (. raise awareness about new features and functionalities);
- Identify and evaluate service risks and participate in mitigation and control activities;
- Ensure proper training for staff and managers to ensure that everyone performs adequately in their respective roles;
- Ensure compliance with quality and process standards (. legal);
- Coordinate the identification, assessment and communication of operational risks and report on change activities;
- Post implementation reviews, especially in the case of failed or partially failed implementations.
Taken into consideration the new legislation regarding personal data protection (GDPR), we wish to inform you that we will introduce in our database the information from your CV, as a result of your application on the recruitment platform BestJobs.
We mention that your data will be exclusively used for the purpose of conducting the recruitment process, in order to possibly conclude a contractual collaboration. The data will be kept for two years starting with the first day of processing.
We also bring to your knowledge the existence of your right to request, as data operator, the access to your personal data, the correction/removal/restriction of processing or the right to oppose the processing, as well as the right to data portability.
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