Team Leader with Spanish

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

 3 to 5 years work experience with previous managerial experience;
 Previous experience in Accounts Payable/ Accounts Receivable processes is highly appreciated;
 Advanced English and Spanish language skills;
 Exceptional People Skills;
 Ability to motivate and engage a team of aprox. 10 people;
 Demonstrated issue management/problem solving skills;
 Advanced written and verbal communication skills;
 Manages internal and external/client communications with individuals at all levels;
 Ability to function effectively as a team member and organize work activities for others on the team;
 Ability to develop /analyze/interpret data, rationale for alternative solutions to problems and take appropriate action;
 Ability to set and strive to achieve specific, measurable and challenging goals.

 Interpret day-to-day business objectives and prepare/execute operational practices/work programs;
 Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately;
 Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities;
 Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from direct manager;
 Perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency;
 Identify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases;
 Prepare, analyze and interpret complex reports/information and formulate conclusions;
 Ensure that all of the client responsibilities occur in accordance with the Statement of Work and Service Level Agreement with client(s);
 Act as technical and functional resource and Subject Matter Expert for team members, peers and/or clients as assigned;
 Drive measurable Customer Satisfaction;
 May be accountable for ongoing management of effective client service relationship in one area of the business, by acting as main point of contact for senior client;
 May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling;
 Meet with project managers on large or complex projects to determine format, plan the project timeframe and estimate the project’s overtime needs;
 Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables;
 Assist with providing operational statistics and escalate operational issues to direct manager.