ITAM SACM Lead (SAM) – L3

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Employer: Wipro Digital Operations and Platforms
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: peste 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 04.10.2018
    Remote work: On-site
    Short company description

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

    Requirements

    Must have:

    - Knowledge on the IT Asset Management Lifecycle process
    - Good understanding on the CMDB
    - Good understanding on Contract Management
    - Understanding of the various GIS Service models / RU’sResponsible for driving the SLA / KPI Reports of ITAM specified in the contract.
    - Knowledge of ITAM Lifecycle
    - Good Understanding on various discovery tools and ITAM tools (SCCM, Solarwinds, CISCO, NNMI etc)BMC Remedy or ServiceNow or HPAM
    - Excellent Communication skills in Business English – spoken and written
    - Good Analytical Skills
    - Ability to mentor and develop team members to work under pressure and work independently
    - Collaborative working, drive for building high performance team
    - Flexibility to work in 24 x 7 environment; shift operations
    - Constant watch on SLA / KPI performance of entire team as well as individuals; coach people to improve service levels
    - Handle high workloads and volumes
    - Detail orientation
    - Proactive approach, anticipate issues and act on them before they become show-stoppers
    - Interact with global customers
    - Understanding of cultural aspects of people from different geographies
    - Sense of urgency in closing tasks
    - Ability to advise customer on critical issues; suggest new technology solutions
    - Introduce new ideas to the teamBring best practices from other projects

    Nice to have:

    - ITIL V3F
    - CHAMP
    - CSAM
    - Managing & Mentoring Teams
    - Presentation Skills

    Responsibilities

    - Provide subject matter expertise at any stage of the program
    - Conduct gap analysis
    - Define policies, processes and procedures
    - Document operating model and governance model
    - Document roles, responsibilities and RACI
    - Manage communication during the define stage
    - Analyze discovery data
    - Advise on incorporation of best practices as suitable for Customer
    - Manage customer stakeholders
    - Advise on improvements and automation
    - Architect solutions based upon functional and non-functional specifications
    - Set and manage customer expectations with regard to project timelines and solution features
    - Architect Service Management processes and procedures including:o Portfolio Managemento Install/ Move/ Add/ Change (IMAC)
    - Contract Management
    - Procurement
    - Financial Management
    - Software License Compliance
    - Software Asset Management
    - Integrations with complimentary systems, such as service management, auto-discovery and configuration management data base (CMDB)
    - Gathering business requirements and translating into technical solutions.
    - Develop and deliver ITAM technical training for customers, partners and end users
    - Support business development initiatives and activities

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