ITAM SACM Lead (SAM) – L3

Employer: Wipro Ltd.
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: > 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 19.08.2018
    Short company description

    Everyday at Wipro Ltd. is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    Requirements

    Must have:

    - Knowledge on the IT Asset Management Lifecycle process
    - Good understanding on the CMDB
    - Good understanding on Contract Management
    - Understanding of the various GIS Service models / RU’sResponsible for driving the SLA / KPI Reports of ITAM specified in the contract.
    - Knowledge of ITAM Lifecycle
    - Good Understanding on various discovery tools and ITAM tools (SCCM, Solarwinds, CISCO, NNMI etc)BMC Remedy or ServiceNow or HPAM
    - Excellent Communication skills in Business English – spoken and written
    - Good Analytical Skills
    - Ability to mentor and develop team members to work under pressure and work independently
    - Collaborative working, drive for building high performance team
    - Flexibility to work in 24 x 7 environment; shift operations
    - Constant watch on SLA / KPI performance of entire team as well as individuals; coach people to improve service levels
    - Handle high workloads and volumes
    - Detail orientation
    - Proactive approach, anticipate issues and act on them before they become show-stoppers
    - Interact with global customers
    - Understanding of cultural aspects of people from different geographies
    - Sense of urgency in closing tasks
    - Ability to advise customer on critical issues; suggest new technology solutions
    - Introduce new ideas to the teamBring best practices from other projects

    Nice to have:

    - ITIL V3F
    - CHAMP
    - CSAM
    - Managing & Mentoring Teams
    - Presentation Skills

    Responsibilities

    - Provide subject matter expertise at any stage of the program
    - Conduct gap analysis
    - Define policies, processes and procedures
    - Document operating model and governance model
    - Document roles, responsibilities and RACI
    - Manage communication during the define stage
    - Analyze discovery data
    - Advise on incorporation of best practices as suitable for Customer
    - Manage customer stakeholders
    - Advise on improvements and automation
    - Architect solutions based upon functional and non-functional specifications
    - Set and manage customer expectations with regard to project timelines and solution features
    - Architect Service Management processes and procedures including:o Portfolio Managemento Install/ Move/ Add/ Change (IMAC)
    - Contract Management
    - Procurement
    - Financial Management
    - Software License Compliance
    - Software Asset Management
    - Integrations with complimentary systems, such as service management, auto-discovery and configuration management data base (CMDB)
    - Gathering business requirements and translating into technical solutions.
    - Develop and deliver ITAM technical training for customers, partners and end users
    - Support business development initiatives and activities