IT Help Desk with German
Connections is a technology consulting, solutions and services firm.
We help our employees to grow, adapt, innovate, and create in a constantly changing technology & business landscape.
Toogether with our tech-savvy software engineering experts, with a track record of innovation
and digital business process transformation, we lead our clients through the perfect storm of innovation.
Good written and verbal communication skills in German and English;
Excellent analytical, organizational and problem-solving skills;
Excellent customer service mentality and communication skills;
High quality standards, accuracy and risk awareness;
Minimum 1 year of practical experience supporting and working with IT systems.
Provide 1st level support activities (installing operating system, talks with internet provider, interpret data from CMD);
Ensure diagnostic, classification and assess priority and severity;
Analysis, troubleshooting and resolution of incidents following incident management process, including escalation to 2nd, 3rd level and 3rd parties to ensure the fast restoration of services;
Provide exceptional customer service, including timely and frequent updates on the status of the tickets and major incidents to requesters and stakeholders;
Trigger and update problem management by correlating incidents and identifying patterns;
Working in day shifts, occasionally night.