IT Help Desk with German

Angajator: CONNECTIONS ROMANIA
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 17.08.2018
    Scurta descriere a companiei

    Connections is a technology consulting, solutions and services firm.

    We help our employees to grow, adapt, innovate, and create in a constantly changing technology & business landscape.

    Toogether with our tech-savvy software engineering experts, with a track record of innovation
    and digital business process transformation, we lead our clients through the perfect storm of innovation.

    Cerinte

     Good written and verbal communication skills in German and English;
     Excellent analytical, organizational and problem-solving skills;
     Excellent customer service mentality and communication skills;
     High quality standards, accuracy and risk awareness;
     Minimum 1 year of practical experience supporting and working with IT systems.

    Responsabilitati

     Provide 1st level support activities (installing operating system, talks with internet provider, interpret data from CMD);
     Ensure diagnostic, classification and assess priority and severity;
     Analysis, troubleshooting and resolution of incidents following incident management process, including escalation to 2nd, 3rd level and 3rd parties to ensure the fast restoration of services;
     Provide exceptional customer service, including timely and frequent updates on the status of the tickets and major incidents to requesters and stakeholders;
     Trigger and update problem management by correlating incidents and identifying patterns;
     Working in day shifts, occasionally night.

    Aplicand la acest anunt va exprimati acordul ca datele dvs. sa fie transmise si procesate de catre CONNECTIONS ROMANIA. Consultati Politica de procesare a datelor personale a CONNECTIONS ROMANIA >>