Help Desk with German-Remote
Connections Consult is a European innovative tech company, founded in 2005, in Bucharest. Over the past 10 years, the company re-invented several times, passed through different stages and gained robustness and maturity. Now, Connections is ready for new challenges.
Connections offers businesses the possibility to improve and align with current digital trends, by using technology tools to boost their strategical KPI and adapt to global market challenges.
Connections marks, in 2016, the first steps of regional expansion with opening offices in Belgrade, Serbia and Sofia, Bulgaria.
Connections brings together RPA, Cognitive Computing and Artificial Intelligence to design, architecture and deliver best in-class digital business solutions.
Connections has built up an integrated service model, based on market’s needs and internal competencies. Our service portfolio embeds Software Development, BPO & Automation and System Integration verticals.
Good written and verbal communication skills in German and English;
Excellent analytical, organizational and problem-solving skills;
Excellent customer service mentality and communication skills;
High quality standards, accuracy and risk awareness;
Minimum 1 year of practical experience supporting and working with IT systems.
Provide 1st level support activities (installing operating system, talks with internet provider, interpret data from CMD);
Ensure diagnostic, classification and assess priority and severity;
Analysis, troubleshooting and resolution of incidents following incident management process, including escalation to 2nd, 3rd level and 3rd parties to ensure the fast restoration of services;
Provide exceptional customer service, including timely and frequent updates on the status of the tickets and major incidents to requesters and stakeholders;
Trigger and update problem management by correlating incidents and identifying patterns;
Working in day shifts, occasionally night.