Oracle Sales Cloud Support Engineer

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

• Some experience in implementation, support, consulting and/or development in Customer Experience software (CRM), preferably in a Cloud environment.
• Communication skills with the ability to provide advice to both technically aware and non-technically aware customers.
• Diagnostic and troubleshooting abilities.
• Knowledge of SQL
• Any of the following abilities will be considered advantageous: Groovy Scripting or Javascript; SOAP/REST Webservices; Business Intelligence;
• B. S. degree in Computer Science, Information Technology, Engineering or equivalent work experience.
Key technical & Analytical Skills:
• Troubleshooting skills.
• Experience in one or more of the following:
 SQL
 Groovy Scripting and/or Javascript
 SOAP/REST Webservice
 Troubleshooting/developing Business Intelligence reports
• Knowledge of one or more products/modules, preferable related to Customer Experience software (CRM)
Behavioral:
• Good communication, interpersonal and customer care skills.
• Customer oriented attitude to ensure customer success.
• Good command of English language, both written and verbal.
• Able to work well in a team, as well as on your own with limited daily supervision.
Education:
• B.S in Information Technology, Computer Science or equivalent work experience.

Oracle Sales Cloud, part of Oracle Customer Experience Cloud product family, is constantly growing and we are looking to expand our team. A 5-minute presentation of the Oracle Customer Experience suite and Oracle Sales Cloud product can be found here.
If you are interested in joining our team and help shape the future of Oracle Sales Cloud product and Oracle Sales Cloud customers alike, then this is the place to be. If you think you meet the requirements below, we are definitely interested in finding more about you.
As part of this team, you will learn the latest technology and help influence product supportability, usability, maintenance, and implementation.
The team works closely with the Development, Product Management as well as other Oracle teams, directly involved in Oracle Cloud Products.


Main responsibilities:
You will be the technical interface to customers and Oracle Partners for resolution of problems related to the implementation, maintenance and use of Oracle Sales Cloud product. You will be able to complete assigned duties with minimal directions from management. Routinely, you will act independently while researching, developing and documenting solutions for customer issues.