Customer Support Specialist

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Angajator: OLX Group
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 13.02.2019
    Scurta descriere a companiei

    We operate a network of online trading platforms in over 40 countries under market-leading brands such as Avito, dubizzle, letgo, OLX, Stradia, Storia, and more.

    We’re a team of 4,000 ambitious, curious people building classifieds marketplaces that are used by over 300 million people every month to buy and sell almost anything.

    Our platforms create win-win exchanges for people, their communities and the environment.

    Cerinte

    - Experienta relevanta intr-un mediu organizational, de preferinta in roluri de support;
    - Foarte bune abilitati de comunicare verbala si in scris;
    - Proactivitate, ambitie, flexibilitate si perseverenta;
    - Orientare spre munca in echipa;
    - Dorinta de a invata si de a creste.

    Responsabilitati

    - Ofera sprijin utilizatorilor OLX in ceea ce priveste probleme semnalate, intrebari sau solicitari;
    - Determina cauza problemei, alege cea mai buna solutie de rezolvare si explica alegerea facuta;
    - Urmareste rezolvarea cu succes a solicitarilor;
    - Identifica trenduri in feedbackul primit de la utilizatori in activitatea zilnica;
    - Investigheaza problemele intampinate de utilizatori;
    - Gestioneaza cazurile semnalate prin chat, email sau telefon.

    Alte informatii

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