Operations and Customer Services Assistant

Careers with British Council Romania
Be part of a dynamic, international organisation dedicated to making a positive impact on people’s lives.

The British Council is a unique organisation to work for. We have a commitment to integrity, creativity, mutuality, valuing people and professionalism. We encourage our staff to pursue personal and professional development via training, on-the-job-coaching and individual study.

The British Council believes that all children have potential and that every child matters – everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989

What would be the skills and knowledge essential for this role:
• Eager to learn and develop professionally
• Customer Service orientation
• Flexibility and ability to multi-task
• Team working
• Strong interpersonal skills
• Fluent English and Romanian
• Uses IT with confidence
• Administrative and organizational skills
• Basic financial skills

What would be your main responsibilities:
· Delivering frontline, phone & e-mail customer services to internal and external customers (answering enquiries, registrations for Exams, Teaching Centre, library, seminars)
· Communication with customers and stakeholders
· Exams and Teaching Centre assistance including finance related activities
· Participation in education fairs and conferences
· Receiving and handling British Council revenue in cash or by card
· Ensure all duties are delivered in line with the British Council’s policies.
· Contributing to the implementation of the Library strategy and administering its collections

The British Council believes that all children have potential and that every child matters – everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989.

Other benefits:
•Private medical insurance
•Professional development opportunities
•Positive and enthusiastic team
•Multicultural working environment
Other benefits:
•Private medical insurance
•Professional development opportunities
•Positive and enthusiastic team
•Multicultural working environment
Other info:.
•Do not apply directly with your CV/cover letter. Applications that do not follow the correct procedure will not be taken into account.
•Deadline for applications: Sunday, 19 July (23:59 GMT UK time). We will not be considering applications received after this date.
•Please check our website for full details on how to apply.
Start date: as soon as possible
Good luck !