Customer Support Specialist

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Employer: Temps
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 02.08.2018
    Remote work: On-site
    Short company description

    Temps is the leading company providing integrated HR services and workforce solutions for white collars professionals. Founded in 2011 as part of an IT group, historically we build our core expertise for the IT&C sector. Temps capitalized the market knowledge and expended its expertise to expanding industry sectors. The company has been growing out of passion for an outstanding performance for both candidates and clients. We continuously invest in technology and process digitalization as key components for a flexible and effective service.

    What differentiates us is what makes us stronger as a team. Values are what keeps us together and define us In our efforts to achieve goals, honor commitment and create a great service experience.

    Find your next career opportunity in our list of open positions. If you’re an experienced professional, that’s wonderful. If not, that’s still ok, as long as you have enthusiasm and drive. For us, it’s not about years, it’s about attitude.

    Requirements

    Able to multi-task;
    Have proven experience as Customer Support Agent
    Strong team player with a friendly and competitive attitude;
    Good listening skills, and the ability to think quickly, to make a recommendation or propose a solution to an issue;
    Adaptable and proactive;
    Hands on attitude.

    Responsibilities

    Company Description
    We operate a network of online trading platforms in over 40 countries under market-leading brands such as Avito, dubizzle, letgo, OLX, Stradia, Storia, and more. We’re a team of more than 4,000 ambitious, curious people building classifieds marketplaces that are used by over 300 million people every month to buy and sell almost anything.

    Our platforms create win-win exchanges for people, their communities and the environment.

    Job Description

    Deal directly with customers either by telephone or electronically;
    Respond promptly to customer enquiries and complaints and resolve them accordingly;
    Assign direct requests and unresolved issues to the designated department;
    Meet Quality and Productivity standards;
    Record details of inquiries, comments, complaints and actions taken;
    Communicate with other departments, as needed;
    Maintains standards of excellence for customer experience;
    Other responsibilities which may include: special projects and process improvement actions.

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