Customer Quality Engineer

TRANSEARCH International is a member of the AESC, the leading professional body representing the global executive search community. As a member firm all of our offices are committed to maintaining the highest professional standards, including a commitment to providing, wherever possible, diverse candidate shortlists.

• Bachelor degree or above, technical domain is an advantage
• At least 1 year experience in this position in the automotive industry
• Strong in MS Office applications
• Advance English skills (understanding, speaking, writing)
• ISO – TS / IATF 16949 knowledge

• Understanding customer requirements on product quality and monitor their implementation
• Representing customer interest in the quality of the sold products, both in 0 km cases and during the warranty period
• Deciding whether blocking or unblocking the deliveries when quality issues could impact the client
• Coordinating the communication with the customer on quality issues (conference calls / meetings / escalations)
• Coordinating the quality analysis of the customer returned products
• Managing assigned customer quality issues and ensuring they are resolved in an efficient and timely manner
• Providing guidelines or work instructions to the sorting team of suspect goods
• Being responsible for leading the multidisciplinary team to analyse the root cause and established appropriate short / long term corrective actions, using quality specific tools
• Generating follow-up and close the 8D reports
• Being in charge of evaluating the efficiency of the preventative and corrective actions initiated after a customer quality incident
• Supporting customer audit or being responsible for visiting the manufacturing site
• Following up on further customer requested information and data
• Coordinating the development of the Control Plans
• Being a member of FMEA team
• Participating to the initial samples homologation process (according to PPAP / VDA)
• Participating / performing internal audits (system audit, process / product audit, LPA)
• Driving and following up continuous improvement programs across areas of responsibility

• Excellent communication and presentation skills
• Ability to define problems, collect data and identify correct conclusions