1st Level Support in Telecommunications with French

Angajator: VON Consulting SRL
Domeniu:
  • IT Hardware
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 26.01.2020
    Scurta descriere a companiei

    VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.

    Cerinte

    We are looking for Support Engineers in Telecommunications for one of our clients in Bucharest.

    MINIMUM REQUIREMENTS:

    EDUCATION
    Degree in Electrical Engineering/Telecommunication Engineering/Computer science or equivalent;
    EXPERIENCE
    Have a minimum 6 months of experience in telecommunications support using SDH technology in a mobile/ fixed network or Radio Acces Network;
    LANGUAGE
    English is mandatory both speaking and writing skills;
    Knowledge of French or Italian would be a plus;

    Responsabilitati

    Primarily interacts with Front Office engineers and Back Office engineers, customer technical staff, Incident Managers, Technical Coordinators and Line Manager;
    Works in an international environment, with customers and suppliers;

    Main activities & Responsibilities:

    - Monitors the alarms and prioritizes the service impact in case of technical issues that affect the customer’s network;
    - Has an active role in the coordination and training of new team members if nominated to perform this
    activity by the direct manager;
    - Network surveillance, 1st level restoration and preventative maintenance;
    - Monitor, perform troubleshooting, fault acknowledgement and fault analysis;
    - Basic Configurations on Routers and Switches;
    - Performs any other new activity related to the 1st Level Support domain at the request of the direct
    manager;
    - Experiences and self-improves in the areas and activities of the project;
    - Ensures that other team members have access to the collected information;
    - Timely completion of tasks from the direct manager;
    - Actively participates in the development of new solutions to implement customer requirements;
    - Achieves individual quantitative and qualitative objectives;
    - Work with the application for trouble ticket management;
    - Maintain the service delivery level within the agreed SLAs;
    - Follow-up on incidents, registered but not solved, escalated to next level support;
    - Interpret / understand technical information and prepares technical documentation;
    - Solve standard problems based on the existing procedures;
    - Controls and manages complex technical situations/projects in a calm and professional manner (required to provide technical input in technical conference bridges);
    - Ensures the fault management process & methods, acting as a first line trouble shooter by performing a technical impact analysis of every incident;
    - Notifies incidents to the customer, management and other possible stakeholders (client facing entities, vendors, technical support) and follows the escalation matrix;
    - Comply with: Trouble Ticketing Handling Process, Management Escalation Process, Critical Escalation Process, Customer Service Level Agreements, Conference Bridge Etiquette Process;