Level 1.5 LMT Support Engineer in English

We develop revolutionary digital solutions that leverage next generation technologies - AI, blockchain, machine learning, IoT, AR, VR, bringing to life amazing user experiences. It’s people who make software, not robots – and many companies tend to forget that. We are social creatures, and we want to work together on things that are meaningful to us, in ways that make us become better and better each day.

- Basic MS Windows Server 2000/2003 and/or Linux administration knowledge (e.g. installation, create/modify users, manage system settings and services, etc.)
- Basic knowledge of enterprise applications architecture (e.g. n-tier applications structure and components)
- Basic web application architecture and functionality knowledge (e.g. what is a web server, what is HTTP, how does a web browser communicate with an application server, etc.)
- Java/JSP basic knowledge (e.g. what is an applet, what is a class file, what is a JSP file, etc.)
- General Relational Database administration and SQL knowledge (e.g. how to use specific tools and create simple SQL commands)
- Previous experience with ERP, CRM, CMS applications either as a user or as an administrator/operator (e.g. familiar with modular structure applications)
- General IT administrative knowledge, basic notions and exposure to server architecture and operations (e.g. what is a cluster, load balancer, how to troubleshoot a user/HW/SW error)
- Basic understanding of programming and or scripting concepts, preferably from a Java environment perspective (e.g. what is a class, what is a method or property, how to inherit, etc.)
- Communication skills
- Troubleshooting skills, Patience
- Customer care/support experience
- Good command of the English language
- Problem solver
- Excellent communication and listening skills
- Team player
- Very good analytical skills
- Eagerness/willingness to learn
- Ability to perform under pressure
- Ability to multi-task
- Willingness to travel

Nice to have:
- Any or multiple of the following languages: French, German, Russian, Italian, Spanish

- Providing initial remote technical software support for Tivoli applications to clients
- Interacting with client functions consistently until problem solution
- Analyzing problems/situations, understanding problem impact on client business
- Applying problem-solving techniques
- Responding to client queries, providing timely resolutions to client issues
- Maintaining highest client satisfaction
- Maintaining positive client relationships even in severe and pressurized situations
- Performing problem management and end-to-end problem ownership
- Logging all related activities for each customer query and handling client data securely
- Employing client's standard support delivery methodologies and tools
- Performing in international software support delivery processes and environments
- The resource will provide remote software support for Maximo, SCCD, TSRM applications for EMEA customers