Online Support Specialist, English and Italian

Ipsos Interactive Services is a part of Ipsos group, global market and public opinion research company which delivers information and analysis that makes our complex world easier and faster to navigate, and inspires our clients to make smarter decisions. Since 2000, Ipsos Interactive Services is a fully global company with regional hubs, satellites and local footprint all over in Ipsos group. Recently, the company has over 2,000 passionate online and mobile experts worldwide, from whom 1000+ only in Romania HUB (Bucharest, Brasov & Iasi). Our company's mission is to deliver industry leading research on a wide range of international projects for the Ipsos researchers and Ipsos end clients, everywhere, using the most complete range of techniques possible Online-Mobile and Offline at the highest levels of quality, security, speed and cost efficiency. Joining Ipsos offers you the opportunity to become part of an innovative, international Group that leads its markets. Ipsos has a strong presence in 90 countries, 18.000 employees and more than 5000 clients worldwide. A passionately company with curious experts that not only provide the most precise measurement, but shape it to provide True Understanding of Society, Markets and People. To do this we use the best of science, technology and know-how and apply the principles of security, simplicity, speed & substance to everything we do. So that our clients can act faster, smarter and bolder.

So what’s in it for you, as an IIS employee? Learning Opportunities, Flexible Benefits, Personalized Career Path, Rewarding Program, Fun & Wellness Events, and much more.



We empower you to make a difference. Be sure, go further, act smarter!

- Abilità avanzate nella lingua italiana (in particolare comunicazione scritta);
- Buona conoscenza dell'inglese
- Ottime capacità di comunicazione verbale e scritta
- Buone competenze nell'uso computer (Microsoft Office, Internet, e-mail);
- Orientamento al cliente;
- Capacità di problem solving;
- Pensiero logico e iniziativa.

- Comunicare via posta elettronica e attraverso i social media (FB) con i rispondenti dall'Italia e / o dal Regno Unito;

- Esaminare i reclami, avvisare i dipartimenti competenti e collaborare in modo efficiente per giungere ad una risoluzione soddisfacente per il rispondente;

- Monitorare i contenuti della community inviati dai membri (brevi sondaggi, commenti);

- Aggiornare il database in base alle richieste;

- Fornire feedback agli altri team con l'obiettivo di attivare miglioramenti dei processi

- Redigere relazioni mensili per monitorare le proprie attività di supporto, nonché quelle relative alla comunicazione con i rispondenti.