Customer Support (inbound) - limba ITALIANA

Angajator: Telbridge
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 16.08.2018
    Scurta descriere a companiei

    Telbridge is a company with an established market position in the outsourcing call centers, mainly specializing in insurance, finance and telecommunications. We operate since 2005 solely based on Polish capital. We now employ over 1,500 employees in 6 branches: Czestochowa, Radom, Torun, Warsaw, Kielce and now Bucharest.

    The primary objective of the company is to satisfy the needs of the market related to the sale of products and services by phone. We focus on serving the above sales channels both outbound (outbound - active telemarketing, telesales, questionnaires, debt recovery), as well as inbound traffic (inbound - customer service, line ordering, help line).

    We believe that the success of our call center services is mainly due to the highly trained and motivated teams of agents that we hire.

    Our business model primarily involves:
    - Employing the best possible candidates (offering a competitive basic salary and attractive real incentive programs),
    - Regular investment in the development of the agents’ skills (eg . developing training programs for expected competencies and skills),
    - Using a clear and meaningful system of job evaluation and rewards for being successful at work,
    - Developing a relaxation training and the reduction of unwanted stress and inefficient level of motivation.

    Cerinte

    Ce ne-am dori de la tine?

    - In primul rand sa fii prieten cu limba ITALIANA... foarte prieten... practic, nivel AVANSAT (vorbit/ scris);
    - Bune abilitati de comunicare;
    - Să fii capabil să inveti rapid a soluționa task-uri cu care probabil nu te-ai mai întâlnit;
    - Sa dai dovada de concentrare si atentie distributiva;
    - Sa fii responsabil si determinat;
    - Experienta intr-un job similar nu este obligatorie dar iti poate oferi un avantaj.

    Responsabilitati

    - Preluarea apelurilor telefonice, acordarea de suport si solutionarea solicitarilor clientilor;
    - Procesarea si introducerea in sistem a datelor;
    - Intregirea atmosferei placute de la locul de munca, si chiar tu poti face diferenta :)

    Alte informatii

    Ce oferim:
    - Training platit;
    - Un salariu fix pe care te poti baza luna de luna: 2000 lei net;
    - Beneficii:
    *bonuri de masa,
    *reducere 80% abonament sala/ piscina (Hilton);
    *abonament medicina muncii;
    - Program full-time foarte accesibil, in intervalul: 09:00-17:00 si 11:00-19:00 (in weekend NU se lucreaza);
    - Mediu prietenos de lucru;
    - Sediu la 5 minute de metrou.

    Abia asteptam sa te cunoastem!