VMware/ Windows Systems Engineer

A COLOURFUL GROUP OF PEOPLE PASSIONATE ABOUT TECHNOLOGY & THE WONDERS OF INFORMATION

This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

As a VMware/ Windows Systems Engineer you will provide infrastructure level support services on remote Data Centers, including troubleshooting, installation, configuration, maintenance and upgrades. Candidates must be available occasionally to perform planned off-hours changes per approved change/ maintenance windows, off-hours interventions as needed to remediate high severity incidents and restore service, as well as on-call support by rotation.

Required Professional and Technical Expertise:
• Excellent communication skills in English, both written and spoken;
• Understanding of VSphere 5, 6 environments (install, manage, configure, troubleshooting, HA and DRS management, upgrades, performance management, capacity management);
• Knowledge in Windows Server 2008, 2012, 2016 Active Directory administration skills;
• Knowledge in networking concepts;
• Understanding of internet facing protocols (DNS, HTTP, LDAP, SMTP, SSH)
• Understanding of at least one scripting language: Bash, Perl, Python, Ruby, Batch, PowerShell, etc.
• Experience with system management, monitoring tools.
• Experience using ticketing systems;
• General understanding of ITIL/IT Service Management concepts (ITIL Foundations certification preferred) and DevOps;
• Preferred Professional and Technical Expertise:
• Demonstrated ability to coordinate and work with global cross-functional teams;
• Able to effectively work through high pressure and complex situations;
• Demonstrated problem solving, interpersonal, and time management skills;
• Willingness to learn new technologies, flexible and open minded, results oriented towards highest levels of customer satisfaction;
• Professional certifications are a plus (e.g. MCSA, VCP);
• Knowledge in GitHub.

Key Responsibilities include, but are not limited to:
• Interacting with various teams and collaborate towards issue resolution and provide reliable infrastructure services;
• Performing system administration activities on VMware hypervisors and guest environments (Windows);
• Managing systems towards compliance with corporate security policies;
• Support solution redesign and automation efforts with a goal of make the infrastructure programmable and redundant to failures;
• Engage in rotational on-call support periodically to assist in critical issues to maintain the systems;
• Working with a ticketing tool (Tasks, Incidents, Service Requests and Change Requests);
• Configuring, monitoring, tuning and troubleshooting VMware/ Windows environments;
• Performing audit tasks on Cloud Infrastructure (hypervisor, hosts, guest VMs);
• Creating documentation and procedures (SOPs). Guiding and training junior colleagues;
• Efficiently communicating with and offering support to other teams located across the globe


Working time: • 3 shifts: Morning - 06 -15; Late - 14-23; Night - 22-07

Benefits
• Motivating salary
• Stimulating working environment
• Medical insurance
• Annual team building
• Opportunities to learn and grow your skills