IT Service Desk Technician
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Gracel Business Solutions is a Brasov based recruitment agency. Our services include Executive search, White-collar technical recruitment, Recruitment for service providers and HR consulting. Most of our clients are multinational companies, both manufacturers and service providersCerinte
-Technical diploma and minimum two years experience in a support capacity
-Experience in helpdesk software such as ManageEngine
-Expertise in Windows OS, Microsoft tools and other related software
-Positive team player with ability to work individually and in a team environment
-Skill in organization and attention to detail
-Customer service experience
-Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies.
-Flexibility in responding to job demands
-Knowledge of current technological developments/trends in area of expertise.
-Fluency in English required
-Receive, track, manage technical notifications and requests and provide technical support for internal users.
-Responsible for troubleshooting and resolving technical issues in Windows 7 and Windows 10
-Perform client workstation builds based on imaging standards
-Maintain an adequate level of knowledge of operating systems and application software being used to provide high levels of support to users
-Ability to support users remotely at various facilities through desktop tools such as Teamviewer
-Resolve issues regarding laser, multi-functional and zebra printers
-Support Office 365 and other cloud-based solutions including Skype for Business telephony
-Follow policies and procedures
-Manage work queues and balance priorities
-Maintain inventory standards and support of computers, mobile phones, hand-held scanners and other hardware
-Ensures security and service standards are met
-Create and modify related documentation and recommends process improvements
-Basic port patching and shop floor support
-Provide in-depth technical expertise for both tactical and operational projects and initiatives
-Assist with monitoring of IT systems and may participate in off-hour and off-site maintenance of server and network infrastructure
-Support environments such as Citrix and assist in supporting in-house developed software and webservices
-Receive, manage and ship IT inventory
-Perform miscellaneous job-related duties as assigned