Obsolescence and Migrations Program Manager

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Employer: Micro Focus
  • IT Software
  • Management - Consulting
  • Job type: full-time
    Job level: > 5 years of experience
  • Updated at: 20.09.2018
    Short company description

    Micro Focus and HPE Software have joined to become one of the largest pure-play software companies in the world. Bringing together two leaders in the software industry, Micro Focus is uniquely positioned to help customers maximize existing software investments and embrace innovation in a world of Hybrid IT - from mainframe to mobile to cloud.



    First level university degree in business administration, finance, computer engineering, computer science or equivalent experience; may have advanced university degree
    Typically 5-8 years of related experience in IT/business operations
    Typically 3-5 years of project management experience
    Quality improvement training is a plus
    In-depth knowledge of operations processes, industry trends and customer/partner requirements
    In-depth understanding of core Micro Focus businesses and the revenue cycle
    Proven knowledge of and experience managing software or hardware product lifecycles
    Excellent communication (written, verbal, presentation), leadership and influence skills. Mastery in English
    Ability to lead complex process improvements using industry standard quality improvements tools and concepts, and has thorough understanding of change management processes and procedures.
    Excellent program management, problem solving, and analytical skills, and the ability to execute a program within the scope of overall strategies.
    Strong project management skills in the area of planning, execution and implementation
    Solid financial and business acumen
    Critical Competencies to Drive Business Results

    Data Analysis & Reporting - Systematically analyzes business data, and develops reports that ensure accurate, usable information for business decision-makers.
    Tool Development/Enhancement - Develops, improves and educates on tools used in area of control in alignment with corporate business needs, requirements or goals
    Stakeholder Negotiation & Commitment Building - Collaborates effectively with others to ensure shared commitment to an enterprise and mutually beneficial results
    Process Management & Transformation - Identifies process short-comings and works with others to improve or transform processes
    Problem Solving - Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution
    Change Management - Develops methods for supporting innovation and change across the organization


    Key Responsibilities:

    The Product Structure, Pricing & Licensing team in Micro Focus facilitates the life-cycle management of software and appliance products throughout the software supply chain. In the team, you will be responsible for program managing the obsolescence and migrations for all software and appliance products. This involves working with the product managers and representatives from the Value Delivery Chain to coordinate all the activities and obtain their approvals for the programs you work on. This position provides world-wide assistance to the product managers to take their products through obsolescence and migrations and making sure we are compliant with all applicable policies. The responsibilities include, but will not be limited to the following: work with product managers and value delivery chain representatives to implement obsolescence and migration plans for software and appliance products, communicate the obsolescence or availability of migrations to internal representatives, partners and end customers, ensuring corporate price list is updated based on obsolescence plans, manage obsolescence/migration related escalations for Micro Focus internal or customer related issues.

    Your work will drive the customer experience and will have an immediate contribution to customer satisfaction. The job requires you to work with colleagues in the Americas as well as in Europe and Asia Pacific. Candidates are expected to be flexible with regards to their work schedule and be available for meetings outside regular local business hours.

    Manage the obsolescence and migrations for software and appliance products through day-to-day follow up on project/program roadmaps. Ensures the deadlines are met and day-to-day functions of programs and related projects take place as required.
    Work with product management, customer support, support sales, contract operations, revenue recognition and finance stakeholders as part of program managing the obsolescence and migration activities.
    Ability to apply expert level of subject matter knowledge to solve a variety of common business issues. Works on problems/projects of complex scope. Exercises independent judgment within defined practices and procedures to determine appropriate action.
    Acts as an informed team member providing analysis of information and limited project direction input. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.
    Communicates tactical process decisions and plans, project status, issues and workarounds, in order to achieve alignment with relevant areas of the business or function.
    Represents the needs of the business, function or region on an ongoing basis to drive process improvements.
    Collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of medium to high complexity and understand business/customer impact.
    Establishes processes which are consistent with overall organization objectives and maintains process documentation.
    Contributes to business or function wide processes/programs that impact multiple business unites and/or countries

    Other info

    At Micro Focus, everything we do is based on a simple idea: The fastest way to get results is to build on what you have. Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT—fast-tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In the race to innovate, Micro Focus customers have the clear advantage.

    Our portfolio spans the following areas: DevOps | IT Operations| Cloud | Security | Info Governance | Big Data, Machine Learning, & Analytics