HR Team Analyst for Germany

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Employer: Bombardier
Domain:
  • Human Resources - Psychology
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Cluj Napoca
  • Updated at: 15.10.2018
    Short company description

    Everywhere people travel by land and in the air, a Bombardier product is ready to transport them. From category-defining business jets and commercial aircraft designed for the challenges of today, to sleek high speed trains and public transit that’s smarter than ever.

    Requirements

    As the world’s leading manufacturer of both planes and trains, we have built an extensive and diverse portfolio of winning mobility solutions. Everywhere people travel by land and in the air, a Bombardier product is ready to transport them. From category-defining business, jets and commercial aircraft designed for the challenges of today, to sleek high-speed trains and public transit that is smarter than ever.

    Bombardier Transportation is the number one provider of rail solutions in the world. Our business holds the number one global market position in eight of the ten markets we service. Our product portfolio includes a full range of passenger rail vehicles and we manufacture locomotives, bogies, propulsion and rail control solutions, setting new standards in sustainable mobility.

    The Human Resources Operations Centre is fulfilling more than 12,000 employee service requests monthly. We manage all aspects of Bombardier Transportation HR Services, as recruiting most of position in European portfolio, managing employee records and hiring documents, delivering global mobility services, implementing country training plans, functional global programs and e-learning modules and delivering monthly payroll and bonus reviews.

    For our Human Resources Centre, based in Cluj-Napoca we are looking for a:

    HR Administrator for Germany

    Your role:

    You will have to manage various incoming HR service requests from Managers, Employees and HR Business Partners in our European business operations. This involves updating records, creating documents and escalating non standard requests to specialist teams for action.

    Your challenges:

    HR Service Request Handling

    - As our first line support on HR issues for customers you will action as many incoming service requests as possible to meet the business needs and ensure that the SSO meets its Service Level Agreements. Actions will include an end to end generalist service to secure authorisations, address issues, create employee documentation, support in recruiting, training administration, update systems and maintain employee files.

    - Run standard and ad hoc reports on request for customers and other HR SSO stakeholders.

    - Identify improvement opportunities and proactively suggest and/or support their implementation.

    Support Customer Queries

    - You will also need to assist customers who are unclear about the nature of their request, provide incomplete information or request services outside the scope of the HR operation, escalating any issues whilst ensuring that confidence of the customer is maintained and customer satisfaction goals are achieved.

    - Ensure that all services delivered meet general time and quality requirements.

    Project Activities

    - Identify improvement opportunities and proactively suggest and/or support their implementation.

    - Participate in projects to develop processes, systems and standards to continuously improve service delivery.

    Responsibilities

    - Typically holds 0-3 years relevant experience; experience with CRM, SAP HR and systems supporting training, staffing, compensation and payroll would be an advantage

    - Good level in Microsoft Office Applications

    - Excellent customer management and interpersonal skills

    - Good command of written and spoken English

    - Good command of written and spoken German

    - Good analytical skills and attention to details required

    - Excellent time management and organizational skills

    - Ability to work independently and drive results

    - Positive and proactive attitude, with resilience under pressure

    - Ability to work in a multicultural and multidisciplinary environment

    Why work for us?

    Located in the heart of the city, the Global Procurement Center offers unparalleled learning opportunities, adapted to your needs and supporting your growth, whether you’re an established professional looking for a career change or a fresh graduate looking for a start.

    Join us and grow your career while you take advantage of our office perks, flexible hours and enthusiastic teams! We have prepared a consistent flexible benefits package, where you can choose what fits you best.

    Are you interested in starting an exciting career at Bombardier Transportation? If so, submit your application by visiting our Career Site or Facebook page