Customer Support Analyst with English
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Angajator: | ALTEN Iasi |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 07.08.2018 |
Remote work: | On-site |
ALTEN, the European leader in engineering and technology consulting, provides support for its clients' development strategies in the fields of innovation, R&D and it systems.
Its top engineers carry out studies and conception projects for the technical and information systems divisions of large corporate clients in the industrial, telecommunications and services sectors.
Requirements:
- University degree (preferable Economic or Technical areas)
- Work experience with MS Office (Excel – medium level; SAP could be a plus)
- Experience in customer support could be an advantage
- Customer-oriented attitude
- Ability to handle difficult and demanding customers
- Strong communication skills, both written and verbal
- Problem solver, results driven
- Attention to details, excellent analytical skills
- Flexible, well-motivated team player
- A medium or advanced level of English is required(French could be a plus)
Main responsibilities:
- Ensure technical support for customer’s applications/tools
- Solve customer issues (access/tools) through ticket analysis
- Constantly update customer’s database
- Maintain contact with customers and suppliers, providing responses when needed and ensuring documentation of any investigation and follow-up
- Processing the spare orders
- Diagnosis using case standards and application documents
- Stock management activities: monitoring stock units and ensuring spare parts delivery
What we offer:
• The opportunity to develop a career within a stable global company
• Friendly and challenging work environment
• Motivating salary
• Meal tickets
• Health and Wellness
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