Customer Support Analyst with English

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Angajator: ALTEN Iasi
Domeniu:
  • Achizitii - Logistica - Aprovizionare
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Iasi
  • Actualizat la: 07.08.2018
    Remote work: On-site
    Scurta descriere a companiei

    ALTEN, the European leader in engineering and technology consulting, provides support for its clients' development strategies in the fields of innovation, R&D and it systems.

    Its top engineers carry out studies and conception projects for the technical and information systems divisions of large corporate clients in the industrial, telecommunications and services sectors.

    Cerinte

    Requirements:
    - University degree (preferable Economic or Technical areas)
    - Work experience with MS Office (Excel – medium level; SAP could be a plus)
    - Experience in customer support could be an advantage
    - Customer-oriented attitude
    - Ability to handle difficult and demanding customers
    - Strong communication skills, both written and verbal
    - Problem solver, results driven
    - Attention to details, excellent analytical skills
    - Flexible, well-motivated team player
    - A medium or advanced level of English is required(French could be a plus)

    Responsabilitati

    Main responsibilities:
    - Ensure technical support for customer’s applications/tools
    - Solve customer issues (access/tools) through ticket analysis
    - Constantly update customer’s database
    - Maintain contact with customers and suppliers, providing responses when needed and ensuring documentation of any investigation and follow-up
    - Processing the spare orders
    - Diagnosis using case standards and application documents
    - Stock management activities: monitoring stock units and ensuring spare parts delivery

    Alte informatii

    What we offer:
    • The opportunity to develop a career within a stable global company
    • Friendly and challenging work environment
    • Motivating salary
    • Meal tickets
    • Health and Wellness

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