Customer Order Management Analyst with German and English

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Requirements:

English and German/French Proficiency
Very good organizational skills for the independent timely control of sales processes
Very good coordination ability to ensure with external partners, such as customers, freight forwarders, banks, etc.
Very strong communication skills with internal / external partners, especially for resolving difficult situations

Responsibilities:

Processing and answering customer inquiries, coordination, communication, documentation
Order and contract review as well as providing input
Coordinate and support the export control with regard to legal requirements in the context of levy control, end-use declarations
Internal order entering and order monitoring from release to dispatch, including reconciliation with production, ISC (warehouse, stock management), shipping and dispatch scheduling and data changes
Agree with C2C on customer credit ratings, credit limits, and assistance in overdue receivables
Information to customers, field staff and agents about the status of the order processing
Correspondence with banks, authorities, consulates, etc. regarding export processing

Benefits:

​Very good salary
Health insurance
Meal tickets
Other benefits such as gym & transportation discount, holiday vouchers etc.