Service Level Management Officer
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Angajator: | ING Bank Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | peste 5 ani experienta |
Orase: |
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Actualizat la: | 18.09.2018 |
Remote work: | On-site |
ING Bank Romania is part of ING Group, a global international financial institution, which offers banking services to over 38.4 million individual customers, companies or institutions in over 40 countries.
Founded in 1994, ING Bank Romania is the fourth bank in the top 10 local banks, according to assets, and the only bank with organic growth, without acquisitions of customer portfolios or other banks. ING Bank Romania is a universal bank with over 1.7 million customers in three business segments: individuals (retail), SMEs and Mid-Corporate companies and Wholesale Banking.
ING's mission is to empower people to stay a step ahead in life and in business.
What you bring to the team
• University degree in Economics
• 2 – 3 years of financial/ management accounting/ controlling/ audit experience, preferably in IT&C industry
• Advantage: People Soft knowledge
• Fluency in English oral and written
• Strong knowledge of Microsoft Office Tools (mainly Excel and PowerPoint)
• Clear communication style, results oriented and teamwork approach
Your day-to-day
• Negotiate and prepare service level agreements (Master Service Agreement, Statement of Service) that comply with ING’s Outsourcing Policy and local regulations for the services delivered by ING Tech Romania;
• Follow up on existing Service Level Agreements and continuously monitor the performance;
• Ensure a uniform and standardized description of service offerings in the Service Catalogue (version management, publishing etc.);
• Organize the quarterly service review meetings with the business partners in scope;
• Provides timely, accurate and adequate metrics, reports, analysis on levels of service, as set in the Statements of Service
• Review any complaints related to service delivery and report them to senior management;
• Ensure the vendor management process, by creating and following up on Purchase Orders, in close connection with local management (submit the requisitions);
• Review monthly the services delivered by main suppliers and adjusts the level of cost according to expectations (submit the receipts);
• Send and manage the orders for IT products and services and follow-up for payments;
• Monitor monthly the open receipts and orders to ensure these are correct and reflect the reality;
• Reconcile received invoices versus accruals (based on receipts), when necessary;
• Contribute with information to the monthly rolling forecast and annual budgeting processes;
• Work with the team to ensure processes are followed and the information added in the system is accurate.
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