Cloud Support Engineer with German / French

IFUTURE Romania is a recruitment company part of a multinational organisation Thakral Group from Singapore. We want to be the Solution Partner, positioning as the intermediate between the potential of the labor market and the specialized staff need from our portofolio clients.

The values which drives our activity are: Passion, Responsibility, Flexibility, Creativity.

Our goal is to provide high quality recruitment and consultancy services to interested candidates of the romanian labor market, by making them take the right step forward and match goals with individual plans.

• Fluency in English and German / English and French;
• Diploma / Degree holder or pursuing Bachelor Degree Courses;
• Knowledge of Windows clients (7,8,10) is preferable but not mandatory;
• Knowledge of messaging clients is preferable but not mandatory;
• Previous Technical Support or Customer Support experience would be an advantage;
• Pleasant and positive attitude.

• Handle support cases;
• Connect with customer by phone/email/ chat;
• Understand customer issue;
• Research/reproduce the issue;
• Deliver and implement a solution;
• Educate the customer on product usage;
• Collaborate with various teams internally and externally, work in common to resolve customer issues;
• Prioritize customer experience;

• Opportunity to learn cutting edge new cloud technology;
• We can teach you about how client server infrastructure works, messaging technology, Exchange, Active Directory, Outlook and the Office package, Windows Server, DNS;
• Great new career path;
• Opportunity to interact with a variety of people from around the world;
• A relaxation are equipped with Ping Pong, Pool and Xbox;
• Attractive benefits package (Meal tickets, Health Insurance, Reimbursement for Sports activities);
• Opportunity to develop and learn constantly.