Lending Administration Officer – 1st Line, temporar 12 luni
ING is the largest online bank in the whole of Europe and a frontrunner in the transformation of banking. At ING, we believe all sustainable progress is driven by people with the imagination and determination to improve their future and the futures of those around them.
Our story in Romania started in 1994. Here we pioneered the local banking industry, bringing new products and services for local corporate. In 2004, ING extended services to individual clients, with an innovative banking model – ING Self’Bank. Today, ING Romania has over 1,100,000 individual active clients and ING Home’Bank is rated as the best digital banking application.
We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Sharing the purpose of empowering people to stay a step ahead in life and in business, since 2015, ING Tech Center develops banking solutions in the fields of Core Banking Development, Financial Markets and Data Management for ING Group, including ING Bank Romania. By using the latest methodologies in software development, our fast growing team gathers more than 500 tech enthusiasts who work for international projects that go beyond traditional banking.
There has never been a more interesting time to work at ING.
Why work for us? Here’s a snapshot of our perks:
•Work from Home
•Flexible Work Schedule
•Agile Way of Working
What you bring to the team?
Bank experience, prior experience in a related or similar position would be a plus
Good knowledge of loan products
Good knowledge of Microsoft Office
Attention to detail and accuracy
Continuously improve retail loan portfolio administration processes
-Process loan modifications and settings (partial and full reimbursements, modifications of payment due date, accelerations, extensions, interest and index changes etc.) complying with documented instructions and regulations
-Capture loans and collaterals in bank’s core system for nonstandard cases
-Manage daily registration process for loan contracts to the Electronic Archive for Security Interests in Movable Property, monthly reporting process to Central Credit Register
-Process payments, debit/return taxes and commissions, interest, penalties regarding loan contracts for isolated cases, according to instructions/own investigations
-Offer support to other departments and ING Offices regarding loan maintenance activity
-Manage clients requests regarding loan products, assigned in RITM application, complying with internal procedures and regulations
-Investigate system/human errors regarding loan products and make necessary corrections in core system
-Investigate, reconcile and instruct corrections for atypical/erroneous reporting to Central Credit Risk, Electronic Archive for Security Interests in Movable Property and Credit Bureau
-Keep informed about products, local regulatory requirements in respect of consumer products, procedures and services offered to customer at a certain time (continuous self-training)
-Interact with the customers in a professional and polite manner