Partner Support Specialist with Portuguese #3027379

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Employer: HP Inc.
  • Insurances - Financial Intermediaries
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 17.08.2018
    Short company description

    At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.

    HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
    HP has an impressive portfolio and strong innovation pipeline across areas such as:
    • blended reality technology - our unique Sprout by HP will change the way people do things
    • 3D printing
    • multi-function printing
    • Ink in the office
    • tablets, phablets, notebooks
    • mobile workstations

    We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!


    Who are we looking for?

    A strong collaborator with excellent English and Portuguese:
    Advanced communication skills with ability to convey high impact messages clearly (verbal, written and presentation) to peers and management within and outside of HP. Mastery in English and local language as well as other languages as required.
    Advanced understanding of highly complex internal operational issues (e.g., opportunities to improve current processes).
    Advanced problem-solving and analytical skills.
    Broad, in-depth knowledge of the end-to-end process of sales operations.
    Solid knowledge of local legal compliance issues.
    Advanced teamwork and collaboration skills.
    Demonstrated project management skills.
    Ability to structure and apply advanced organizational skills to manage daily operational issues.

    An excellent Partner Support Specialist with:
    First level university degree or equivalent experience.
    Typically 4-6 years of related experience (e.g., supply chain, customer service, procurement, financial management).

    How will we help your personal and professional development?
    We don’t label you or your performance, we look to help you grow your unique potential;
    Trainings, workshops and access to more than 10,000 wisdom nuggets via our learning platform and programs on all key professional and leadership skills you can imagine;
    New disruptive technology introductions sessions;

    We love our work environment. We think you will too:
    It’s a friendly atmosphere with supportive leaders to bring your creativity to max;
    Work-life balance support including flex-time arrangements and work from home opportunities
    Corporate Social Responsibility initiatives to help you make an impact on communities at large


    A Partner Support Specialist applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

    What will your day consist of?

    You will lead team effort of individual contributors to resolve moderately complex issues.
    You will act as a first point of contact for "top-tier" customer accounts with high complexity, coordinating support on a broad range of daily operational matters.
    You will resolve high impact operational issues (e.g., issues related to global trade and compliance policies, issues with high dollar-value exposure)..
    You will coordinate with / or lead other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
    You will champion a specialized topic (e.g., order management, special pricing) and trains other team members.
    You will spreadhead efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
    You will represent team as a subject matter expert on complex internal processes to other functions and organizations.