Customer Support with French
Conectys is a global organization with centers on 2 continents and in 4 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.
We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.
Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.
We are looking for:
An advanced level of French and a good level of English;
Previous customer support experience is an advantage;
Good communication skills, both spoken and written;
Enthusiastic and with positive attitude;
Desire to help other people;
You will be our primary interface between our client and end users, offering assistance and customer support for native French clients via phone and email;
Troubleshoot reported issues or queries in detail to diagnose customer’s issue and provide appropriate solution;
Respond to all customers enquiries within given timescales and efficiently meet deadlines;
Assist our customers with prompt, friendly and accurate help through all required channels.
Our offer: Benefits
Competitive financial package and additional performance based bonuses;
Meal tickets and other company benefits (Private medical insurance, 7 card);
Multilingual exposure - improve your spoken and written language skills;
Employee referral bonus;
Working in a young, friendly and multicultural environment with a motivated, professional and result oriented team;
The possibility to choose between a part time and a full time job with flexible working hours.