Sales Support Analyst

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Employer: PTC
  • Customer Support - Client Service
  • Management - Consulting
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 18.09.2018
    Short company description

    PTC (NASDAQ: PTC) has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way companies create, operate, and service products. With PTC technology, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation. We are headquartered in Needham, MA.


    o Bachelor´s Degree
    o 2-3 Years of experience, preferably in a similar role;
    o Experience with Salesforce (reports and dashboards): data administration, manipulation, handling and analysing data;
    o Proficient in Microsoft Office, especially Outlook, Excel and PowerPoint.
    o Strong attention to detail
    o Fluent in English. German would be a big plus


    Your Team:

    o EMEA Sales Support team supports in local language all EMEAI Sales Teams in order to execute their business goals in the most efficient way by working in close liaison with other internal departments to ensure the accuracy of SFDC Quote entries until booking.

    Your Impact:

    o As a Sales Support Analyst you will be helping the sales teams in CER with creating Opportunities and Quotes in, by keeping an accurate track of sales reps’ activities and documents, ensuring in the same time the system integrity and the closing of the deals in a timely fashion.

    Your Day-To-Day:

    o Coordinate with sales region personnel in opportunity creation/SFDC quote creation and order submission for direct space, and sometimes for indirect channel;
    o Understand customer contracts and agreements to confirm quotes meet the requirements;
    o Responsible for assisting in management and cleansing of sales database (;
    o Eliminating duplicates and irrelevant contacts, ensuring system integrity;
    o Interface with Customer Ops teams, maintaining a high level of Reps satisfaction;
    o Analyze and prepare reports that support quotes initiatives and territory deliverables;
    o Partner with Deal Desk and Customer Ops to ensure that orders are booked correctly and in a timely fashion;
    o Liaison with other internal departments as CRM, Legal, Finance to ensure the accuracy of the quotes ;
    o Make effective decisions by analyzing information and considering priorities;
    o Work to continually improve the quality and quantity of the SFDC Quotes entry process;
    o Increase effectiveness, accuracy, and speed of all the process requirements;
    o Develop and present recommendations to management;
    o Become well versed and knowledgeable with all sales related tools;
    o Lead projects to closure that are identified and defined in collaborations with Senior Management;
    o Owns execution of the project and processes

    Other info

    At PTC, we start by offering a competitive salary and total compensation package. And once you’re an employee we also provide opportunities to gain an ownership stake in PTC and share in the company’s successes. In addition, we focus on ensuring you experience a benefits package that takes care of the whole you—including your health, wealth and well-being.