Sales Support Analyst

About PTC (NASDAQ: PTC)​

PTC unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.

o Bachelor´s Degree
o 2-3 Years of experience, preferably in a similar role;
o Experience with Salesforce (reports and dashboards): data administration, manipulation, handling and analysing data;
o Proficient in Microsoft Office, especially Outlook, Excel and PowerPoint.
o Strong attention to detail
o Fluent in English. German would be a big plus

Your Team:

o EMEA Sales Support team supports in local language all EMEAI Sales Teams in order to execute their business goals in the most efficient way by working in close liaison with other internal departments to ensure the accuracy of SFDC Quote entries until booking.

Your Impact:

o As a Sales Support Analyst you will be helping the sales teams in CER with creating Opportunities and Quotes in Salesforce.com, by keeping an accurate track of sales reps’ activities and documents, ensuring in the same time the system integrity and the closing of the deals in a timely fashion.

Your Day-To-Day:

o Coordinate with sales region personnel in opportunity creation/SFDC quote creation and order submission for direct space, and sometimes for indirect channel;
o Understand customer contracts and agreements to confirm quotes meet the requirements;
o Responsible for assisting in management and cleansing of sales database (Salesforce.com);
o Eliminating duplicates and irrelevant contacts, ensuring system integrity;
o Interface with Customer Ops teams, maintaining a high level of Reps satisfaction;
o Analyze and prepare reports that support quotes initiatives and territory deliverables;
o Partner with Deal Desk and Customer Ops to ensure that orders are booked correctly and in a timely fashion;
o Liaison with other internal departments as CRM, Legal, Finance to ensure the accuracy of the quotes ;
o Make effective decisions by analyzing information and considering priorities;
o Work to continually improve the quality and quantity of the SFDC Quotes entry process;
o Increase effectiveness, accuracy, and speed of all the process requirements;
o Develop and present recommendations to management;
o Become well versed and knowledgeable with all sales related tools;
o Lead projects to closure that are identified and defined in collaborations with Senior Management;
o Owns execution of the project and processes

At PTC, we start by offering a competitive salary and total compensation package. And once you’re an employee we also provide opportunities to gain an ownership stake in PTC and share in the company’s successes. In addition, we focus on ensuring you experience a benefits package that takes care of the whole you—including your health, wealth and well-being.