Second-Level Support Engineer

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  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 27.06.2018
    Short company description

    We develop revolutionary digital solutions that leverage next generation technologies - AI, blockchain, machine learning, IoT, AR, VR, bringing to life amazing user experiences.


    - Analytical skills
    - Experience with system log analysis
    - Strong SQL Knowledge
    - Strong problem-solving skills
    - Excellent client facing skills
    - Excellent written and verbal communication skills (English)
    - Familiarity with the payment system - an advantage
    - Ability to work both independently and in a team


    - Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
    - Analyzing Operational data into business and Technical conclusions
    - Proactively communicate with customers as required, by keeping them informed of
    incident progress, notifying them of impending changes or agreed outages
    - Work with multiple business stakeholders to understand and investigate feedback into the service/function/process of the payment system
    - Close cooperation with the System Analysts, Development and Product Teams