Second-Level Support Engineer

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Employer: QUALITANCE
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 27.06.2018
    Remote work: On-site
    Short company description

    We develop revolutionary digital solutions that leverage next generation technologies - AI, blockchain, machine learning, IoT, AR, VR, bringing to life amazing user experiences. It’s people who make software, not robots – and many companies tend to forget that. We are social creatures, and we want to work together on things that are meaningful to us, in ways that make us become better and better each day.

    Requirements

    - Analytical skills
    - Experience with system log analysis
    - Strong SQL Knowledge
    - Strong problem-solving skills
    - Excellent client facing skills
    - Excellent written and verbal communication skills (English)
    - Familiarity with the payment system - an advantage
    - Ability to work both independently and in a team

    Responsibilities

    - Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
    - Analyzing Operational data into business and Technical conclusions
    - Proactively communicate with customers as required, by keeping them informed of
    incident progress, notifying them of impending changes or agreed outages
    - Work with multiple business stakeholders to understand and investigate feedback into the service/function/process of the payment system
    - Close cooperation with the System Analysts, Development and Product Teams

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