Warranty Claims Assessor with Danish

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Employer: Accenture
Domain:
  • Accounting - Finance
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 14.06.2018
    Short company description

    Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world!

    Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 449,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

    With over 3000 skilled professionals in Romania, Accenture provides top-quality services from Bucharest, Timisoara, Cluj Napoca, Targu Mures, Iasi and Brasov, for companies operating in a broad range of industries such as: banking and insurance, telecommunications, automotive, FMCG, energy and resources.

    We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.

    Our Romania headquarter office is located in Bucharest, in Westgate Office Park, and we deliver services to our clients from the following offices: Brasov, Cluj, Tg. Mures, Timisoara, Iasi.

    Find the latest news and information about our offices and get in touch with us on our Facebook Page - Accenture in Romania or on our website - accenture.ro/cariere.

    Requirements

    • University degree;
    • Fluent Danish (both spoken and written);
    • Very good command of English;
    • PC skills (MS Word, MS Excel, MS Outlook);
    • Attention to detail;
    • Ability to solve urgent matters and work under pressure;
    • Good communication skills;
    • Team player with interpersonal and conflict management skills.

    Responsibilities

    The Warranty Claims Assessor is responsible for reviewing selected warranty claims submitted by dealers and decide if a claim can be reimbursed or not.

    Key Responsibilities:
    • Assess and process warranty claims that are submitted electronically;
    • Resolve dealer issues and answer questions submitted through an electronic communication system;
    • Receives and assess claim according to defined procedures / routines;
    • Performs claim assessment and follows defined procedures to resolve correctly;
    • Documents verification and customer information in data capture tool and when needed, transfers claim/ticket to responsible party for resolution.